Problem with seller
Summary: The discussion thread initiated by jiska78 addresses an issue they are experiencing with a seller. Several participants, including sandypebbles, lezned-toycollector, kh-jean, lali8608, countessalmirena, shoppingbag*, and twyngwyn, join the conversation, although the details of their exchanges are unspecified. The dialogue suggests a focus on resolving or discussing the seller-related problem, but without additional specifics provided.
A seller offered free postage but when I checked out they tacked on $7. I immediately cancelled the order. Two days later the cancellation was rejected and the item posted.
There doesn't seem to be any way to actually seek help from eBay. It just keeps redirecting to contacting the seller. I've already done that. Why is there no way to simply open a case with eBay? I've never seen such poor customer service. Might be time to switch to Amazon and delete the eBay app after 20 years 😞
twyngwyn
·1 year agoWhat is the item number?
shoppingbag*
·1 year agoIt should show the total amount (including postage) before you pay. This gives you an opt out before going through with payment. Did this not happen?
countessalmirena
·1 year agolali8608
·1 year agoIt’s really frustrating when this happens. If the website showed free postage, it’s understandable to feel misled. Have you tried contacting eBay support directly? They might be able to help with this.
kh-jean
·1 year agoHi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines .
Thank you for your cooperation.
lezned-toycollector
·1 year agoWhy is there no way to simply open a case with eBay?
To put it simply, you can't open a case until you receive the item (not as described) or the latest estimated delivery date has passed (not received). To answer your question, the reason why is to minimise the number of frivolous cases that could potentially clog up the system. There's no point opening a case for not received while the item should be in transit and has a high probability of being delivered, and there's also no point opening a case for not as described before you've inspected the goods.
jiska78
OP1 year agoHow do I open a case for breaking the law? I'm not fussed whether the violation was the eBay website itself or the seller, that's largely irrelevant.
https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/advertising-and-promotions/false-or-misleading-representations
sandypebbles
·1 year agoNot a problem with the seller
You say you are using the app
The app is widely and long known to show 'free' postage when it is not free postage at all
What case do you want to open? there are no grounds for one
It is not the seller's fault the app wrongly shows 'free' postage
The seller is not obligated to accept a cancellation request
It would be the same if you had an item listed for sale, a buyer who was using the app saw 'free' postage on that listing when it is not
Feel free to buy from whatever site you wish
eBay Help is at the top of very page
jiska78
OP1 year agoWhat's with the attitude? Why bother posting here if you're just going to attack people.
I don't really care who's problem it is, it's not my problem.
The website says free postage too. Is the website widely and long-known to break federal laws as well?
Directing me to "eBay help at the top of very page" shows you haven't even bothered to read my post.
lezned-toycollector
·1 year agoWell, since you obviously don't have a problem, what's the actual point of creating this thread?
Furthermore, advice is just that - advice. You can take it or leave it, but if you aren't willing to accept appropriate advice then you're just wasting everyone's time here. There's no point in blowing a gasket