RE: Help with a faulty product which had 10 years warranty and high rated seller is not replying. | Ask a member

sckimvip89 · 2025-04-27T05:15:00.580000Z

Hi, I need help.I purchased Ryobi 36V 40V 8.0Ah Replacement battery as below https://www.ebay.com.au/itm/315790861031 The seller had so high rating and the product mentioned about 10 years warranty. I used it twice for my ryobi lawn mower and it does not work anymore when I tested recently and I am unfortunately just out of the returning window of 60 days. I contacted the seller via message on eBay. The seller replied once assuring me and asking me to send photos of the battery charger and battery and does not reply at all to my multiple messages for the past few weeks I looked through some reviews and the seller replies until refund window is closed. To this doubt, I incidentally clicked to add the sellers item to the cart and goodness me, I think I’m blocked as I cannot add anymore. I cannot seem to get a refund as ebay shows that return window is closed and only contact seller button is present. Obviously, the seller just blocked me and does not reply. The product advertisement had 10 years written but I mean I had it for like 2-3 months with twice usage..Has anyone experienced this? How did you guys resolve this matter?

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RE: Help with a faulty product which had 10 years warranty and high rated seller is not replying. | Ask a member | eBay Australia