Refund for the return
Summary: A participant initiated a discussion regarding a refund for a return, but no specific information or messages were provided in the content. Multiple participants, including ridcha-0, sandypebbles, domino-710, *casey*, and others, engaged in the discussion across several responses. However, none of the responses included any detailed content or dialogue about the refund process or resolution.
I had ordered 4 mattresses which were delivered very late. So, now I want to return 2. They were not even opened but ebay is saying they will deduct 131$ each for not opening. What the hell. I want to return then and get my money back
12 comments
*casey*
·10 months agoHopefully the OP will return and let us know the circumstances.
Different sellers? Different mattresses ? Different delivery days ? Different orders?
On the off chance it helps, I'll add this
How to return multiple items
Multiples of the same item (already mentioned) – You can return some or all of them, but you can only open one return for the order. For example, if you bought five t-shirts from one listing, you can return two, but you won't be able to return the other three later.
Combined purchases from the same seller – You can return each item individually. For example, you bought three different books from the seller's store and paid for them together at checkout. You need to open a separate request for each book, because they came from different listings.
springyzone
·10 months agoI looked at a couple of mattress ads from the last seller to give you feedback.
Each ad had a tag that said free delivery in 2-4 days. So very late in this case may mean they did not arrive for 2-3 weeks.
Just so you know in case you use ebay again, ridcha, if a delivery does not arrive in the time span mentioned in the ad, you can bypass the seller and open an ebay claim for an undelivered item.
The second seller also sells mattresses, amongst other things, so it is possible ridcha bought his mattresses from 2 different sellers.
Ridcha, it is not ebay saying they will deduct $131 for each mattress. It would be the seller. Did you ask why?
Some sellers charge a restocking fee and even if it is not that, it could be the return postage cost? Although admittedly it does sound very high.
Your only recourse (I think) to get a full refund would be to open a not as described claim, as Casey said.
But it will depend on how the mattresses were ordered and arrived. If those 2 were a separate order to the other 2, then you could do it.
If, on the other hand, you ordered 4 mattresses at the same time from the same seller, then you probably have to open a claim to return all 4 of them as all 4 would have been late.
If you are not prepared to open an ebay claim-and that can only be done within 30 days of delivery- then I think you will be up for return postage cost, you won't get all your money back.
*casey*
·10 months ago(As much as I don't agree with this), You can open an 'item not as described' case through eBay's Money Back Guarantee
if an item arrived after the latest estimated delivery date.
Exclusions and special coverage when the item doesn't match the listing
The item arrived after the latest estimated delivery date
Covered - The return is treated as if the item didn't match the listing.
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
domino-710
·10 months agoI do agree with this.
One purchases an item - with an expected delivery date - which the seller is responsible for - given their sending preferences.
The item is for a special purpose/occasion - the delivery taken into consideration.
It arrives so late other arrangements have to be made - the late arrivals are no longer necessary.
I'd be going for seller pays the return - on any grounds.
gutterpunkz05
·10 months agoSurely then all 4 items are NAD, and all 4 should be returned. Why should the buyer be able to pick and choose how many they keep.
I wonder what the delivery rate was for 4 Units , and what rate is expected for return of 2.
I used to offer blanket returns, but eventually stopped COM as it was being rorted by buyers keeping part orders and getting full postage refunds,
sandypebbles
·10 months agoThat is what I would have thought
Not sure how the OP would go about opening a dispute for only two not as described based on them being late (and how late were they based on the latest estimated/guess date) if all four were supposed to be delivered together by x date
It would surely have to be all or nothing in such 'not as described' cases
domino-710
·10 months agoGutter - seems buyers are literally able to pick and choose.
We don't know the circumstances of the four purchases.
If 2 are no longer needed due to late delivery - so be it - well - as far as I'm concerned.
We don't even have an idea of from where they were sent - whether individual or a bulk lot.
imastawka
·10 months agoAnd are all 4 mattresses from the same seller in one purchase?
Because ebay doesn't do partial refunds (unless I missed an announcement?)
gutterpunkz05
·10 months agoHi stawks, ebay do now allow partial returns, but once that has been completed, they have no further claim on the products they keep, however in this case if INAD is based on late delivery then all products should be returned.
brickworksmarket
·10 months agoUnfortunately I would have to agree with you on this as I know I would have been tired of waiting after one night.
domino-710
·10 months agoHow late were they in arriving. ??
sandypebbles
·10 months agoDoes the seller accept change of mind returns?
They are not obligated to do so
If not, the buyer is responsible for the cost to return them
No what the h about it
IF they are from either of the sellers who have left you feedback,
this is clearly in both of the seller's listings who have left you feedback