Refund has not been proccessed

Summary: La discusión gira en torno a un problema con el procesamiento de un reembolso, iniciado por mertes.h2kndh8. Varios participantes, incluyendo twyngwyn, countessalmirena, y domino-710, intervienen intentando resolver el problema o proporcionar apoyo. Parece que la comunicación se centra en buscar soluciones o proporcionar actualizaciones sobre el estado del reembolso que aún no ha sido procesado. La interacción entre los miembros del foro demuestra un esfuerzo colaborativo para abordar la situación de manera efectiva.

I bought items from China. They have a representative in Sydney, Australia. After the items arrived, I noticed they were not working, so I returned them using registered post.

However, due to family reasons, I went overseas and wasn’t able to track the refund. After two months, I checked my bank account and saw that the refund had not been processed.

In the meantime, eBay closed the case, and now I am unable to communicate with eBay about the refund.

What should I do? The items are worth 500 AUD.

mertes.h2kndh8

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Posted 1 year ago·Last reply 1 year ago

8 comments

countessalmirena

·1 year ago

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Yes… however, buyers can fund the payment by credit card but through PayPal, as opposed to funding from their bank account or from funds in PayPal. Sometimes buyers aren’t aware that PayPal protection applies irrespective of the funding source.

OP, as you used your card directly, you’re protected by your bank/card issuer only to the extent of your card’s T&Cs. That means the timeframe for disputes is as stated in your card policy details. It differs not only from bank to bank, but also from specific card to specific card. The shortest I’ve seen is one month, and the longest was 6 months.