How on earth would we know, when you haven't told us exactly what happened.
Here is how it works:
Just say you buy something that arrives faulty or broken or seriously different to what was shown in the ad, then you can go through ebay itself to make a claim and you would most likely get 100% refund, including postage cost. If the seller wanted the item back, he or she would be up for that postage cost too. You're in the driver's seat on this one, you can do it without asking the seller.
But on the other hand, say you buy something that is exactly as described in the ad then later you find that it isn't the right part for whatever you wanted it for. Maybe it doesn't fit or you hadn't read the description carefully and you realise it is bigger or smaller than you actually thought it was.
Your error. The seller is technically not required to refund a cent although some sellers might allow a return or exchange. That is not a given though.
The other thing that can happen is you buy something and it works but perhaps there is a small fault or something that was not mentioned in the description that you think should have been, or something that you didn't check up on before you bought. Then a seller may negotiate a partial refund. Sometimes this suits the buyer too, as they may still want to keep the item, rather than have to return it.
So which category does your purchase fall into?
If it is the first, then 10% obviously isn't enough.
If the second, then you deserve 0%
If the 3rd, then 10% is probably pretty reasonable, it would depend on the situation or what the fault was.
jau2636
OP3 years agoLet me try again with my reply.
I want to thank all your replies, advices and solutions.
The bulbs ordered was E14 not E12 I apologise for incorrect model.
Long story short...
Salt lamp holder says E14 12W
I ordered E14 7W because like all appliances as long as it's not more than 12W it's ok.
I dnt think it's my fault nor seller I think it's manufacturer but didn't know until I ordered 7W.
Seller didn't offer exchange for 12W plus I didn't want that either as it will be too big for the salt lamp basket.
Hence I asked for refund and was told that I need to return goods to get the 10%.
I started a dispute case that was before the 10% offered and then I closed the case cos I did not want seller to believe that I accepted his 10%.
Cased is now resolved as I got full refund from eBay 2 days ago.
Again my apologies for not relying the whole story and for making someone cracky.
I valued and appreciate all your concerns and advices.
In my case it is not blaming it's finding a win win solution.
Fair enough I've learnt something with this particular manufacturer ie 12W is 12W as I used to get away with electricals less than the specification.
Thank you All for your responses.
jau2636
OP3 years agoHey guys did anyone see my reply?
daydreams_12
·3 years agoDid you read the replies from other members? Nobody here can help any more without info from you.
This is your only post after the initial one on 19/1. There has been no reply from you.
springyzone
·3 years agoIs it fair?
How on earth would we know, when you haven't told us exactly what happened.
Here is how it works:
Just say you buy something that arrives faulty or broken or seriously different to what was shown in the ad, then you can go through ebay itself to make a claim and you would most likely get 100% refund, including postage cost. If the seller wanted the item back, he or she would be up for that postage cost too. You're in the driver's seat on this one, you can do it without asking the seller.
But on the other hand, say you buy something that is exactly as described in the ad then later you find that it isn't the right part for whatever you wanted it for. Maybe it doesn't fit or you hadn't read the description carefully and you realise it is bigger or smaller than you actually thought it was.
Your error. The seller is technically not required to refund a cent although some sellers might allow a return or exchange. That is not a given though.
The other thing that can happen is you buy something and it works but perhaps there is a small fault or something that was not mentioned in the description that you think should have been, or something that you didn't check up on before you bought. Then a seller may negotiate a partial refund. Sometimes this suits the buyer too, as they may still want to keep the item, rather than have to return it.
So which category does your purchase fall into?
If it is the first, then 10% obviously isn't enough.
If the second, then you deserve 0%
If the 3rd, then 10% is probably pretty reasonable, it would depend on the situation or what the fault was.
imastawka
·3 years agoAccording to your feedback - you say E12 is the right fitting.
That seller does not sell an E12 that I can find.
You say it sticks out of the basket, but the seller has given the size of the bulb.
So why is the seller 'not fair' if you order the wrong thing?
padi*0409
·3 years agocountessalmirena
·3 years ago... as the rods said to the pistons...
domino-710
·3 years agoWhy do you do that - give a ' heading ' - then nothing. ??
Unless you explain what happened - no-one - absolutely - no-one - can help.
sandypebbles
·3 years agoWhat was the reason for the refund?
Was the item faulty, not as described, not arrived or change of mind
Putting a comment in the heading and giving other members zero details does'nt allow us to know the 'whole story'
You are given the tools to get ALL your money back, so how did the seller manage to only refund you 10% ?
Was this the only seller who you have bothered leaving feedback for?
And if so, why did you not open an item not as described dispute if you were not sent what the listing said?
padi*0409
·3 years agoMore details needed.
Did you open a formal dispute with eBay ?
What is the item number ?
Is it the one you bought from the seller you left the neutral for ?
Edit. Snap Sandy.