Seller promised re-ship, but never sent, now outside 30-day window | Ask a member

electronics-shop · 2025-08-23T17:00:53.610000Z

Hello, I need some guidance. I purchased an item on eBay, but it never arrived. Within the 30-day Money Back Guarantee window, I contacted the seller and reported the problem. The seller admitted the item hadn’t been delivered and promised to re-send it. Since then, I’ve followed up multiple times asking for tracking, but the seller never provided any proof of shipment. Each time they just said they’d “take care of it,” but nothing ever happened. Now the 30-day case window has closed, and I’m stuck without the item or a refund. Key points: I message the seller about the issue within the eBay Guarantee timeframe.The seller admitted non-delivery and agreed to re-ship.I made several follow-ups, but the seller failed to provide tracking or resolution.I’m now outside the 30-day system window, but only because the seller stalled. Has anyone dealt with this situation before? Will eBay still step in since I raised the issue within the proper timeframe? Should I escalate to customer support directly, or try PayPal/credit card protection as backup? Any advice from the community or moderators would be greatly appreciated. Thank you!

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Seller promised re-ship, but never sent, now outside 30-day window | Ask a member | eBay Australia