Voucher not applied at purchase

Summary: A participant raised an issue concerning a voucher that was not successfully applied during a purchase. love-mycloset initiated the discussion to address this problem. Various participants, including twyngwyn and lezned-toycollector, responded, likely offering suggestions or seeking further clarification. The conversation seemed to focus on understanding and resolving the issue of applying the voucher to ensure future purchases can benefit from discounts.

I bought an item for $50. Below the listing was a $20 discount from ebay. I clicked on the button which changed to applied however it did not apply to my purchase and I was charged the full amount.

I have tried to contact ebay through help but they continued to argue there was no such discount (when i know there was) and when I asked for complaints department they advised there is no such thing.

They can lodge a complaint and you may get a reply by email.

I am not sure what type of customer service this is to "maybe" receive a reply or not be able to speak to complaints directly.

I was polite through the conversation however i found the agent condescending and rude by the end.

Anyone had this problem or know where I can direct?

love-mycloset

48 View listings

Posted 4 months ago·Last reply 4 months ago

5 comments

love-mycloset

OP4 months ago

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RESOLVED - the code/voucher was infact glitched and ebay have assisted with the offered discount.

Persistance with agents seems to be the key.

Thanks for the suggestions.

lezned-toycollector

·4 months ago

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Did you actually apply the code during checkout... or at least check to see if it was prefilled?

If you expected a discount and none was applied, why pray tell, did you go through with the purchase? I mean, surely you would have noticed the payment price was $20 higher than you expected.

The time to sort out an issue like yours is before completing payment. If you were happy to pay the full invoice price (which you obviously were), then I don't see the issue.

Put this down to a learning experience, and simply use the discount code on your next purchase.