Buying

There used to be a button on the website at this address labelled 'Get eBay to Call me'   https://www.ebay.com.au/help/contact_us?id=4041&st=10   I believe that below the button was listed the hours during which the call back facility was available.   Clicking it would get a call from eBay during those hours.   The button is now not there when I look. Is the button only there during business hours or is it permanently gone now?   Now it seems like you have to engage the chatbot in some conversation and it may eventually offer the option:   'Contact an agent'   Is this now the correct way to get to talk to an eBay representative or is there still a simpler button somewhere?   When I click this button I get the message:   'Something went wrong. Please try again later. You can also get more info searching online help - online help, or you can contact an agent.'   It is possible that this is because of being outside office hours and/or the Easter weekend.

I bought an iPhone 13 on eBay from Worldsmartfone for $635.00 in June 2025 that was advertised as brand new . A year later, Apple confirmed it had actually been activated in 2022 , meaning it was used/refurbished . )n 6th July, when I informed eBay, they removed the seller’s listing immediately. From then on, every normal eBay support path failed to get me a refund eBay bots blocked me due to the 30‑day limit for returns Chat support repeated scripted responses saying the same thing. PayPal could not help due to their time limits The seller initially agreed to refund me but then stalled and ignored me. I could not find any way to speak to someone in eBay – either by phone or email.   On 27th July, I sent a registered mail complaint to eBay’s Head office in Sydney, giving the concrete evidence I had regarding misrepresentation & reminding them that under Australian Consumer Law (ACL) , misrepresentation has no time limit , and that their platform policies don’t override ACL. The response was another roadblock – on 19th August, eBay stating they were not responsible for refunding the money and that they could not force Worldsmartfone to do so.   I took some free legal advice & wrote back to eBay saying they did have a responsibility under ACL for the seller to comply and that I would refer the matter to the ACCC. I said I was prepared to keep the used iPhone if they were prepared to refund me the difference between the cost of a new iPhone and a refurbished one - $235.00. Within 2 days, on 1st September, eBay refunded me $235.00 .   Key takeaways: If your complaint falls outside of normal eBay support timelines, don't waste your time trying to go through their normal support systems. Go directly to registered mail. Use ACL language if appropriate, be reasonable, and mention ACCC escalation. eBay will act once the case reaches the right level of support.

Children’s hoodies made of highly flammable material - bought through Temu It’s resulted in serious injury to a child.   Hillcrest jumping castle tragedy - jumping castle bought direct from a Chinese manufacturer in 2015 The jumping castle was insufficiently tethered with only 4 pegs instead of the 8 for which there were star pickets on the inflatable. The owner of Taz-Zorb saved heavily by buying from a Chinese company who certainly weren’t accredited as meeting Australian standards … nor did she hire an engineer to assess the inflatable. Saving a dollar, killing a child…? Six children died as a result. Oh - and the Chinese company appears to have assured the woman buying the inflatable that it met Australian standards. I’ve referred before to this practice of false assurance by Chinese sellers; “face” is gained by the seller because the foolish Australian buyer is easily persuaded to believe an unsubstantiated assurance that could relatively easily be disproved.   Please post any relevant news items here. If we can stop even a handful from not taking the risk…  

I was trying to pay for something that was in US, to be shipped to a US mailbox and forwarded to Australia to save on freight. Every attempt to pay with my credit card or Google Pay failed with the very unhelpful error message: Please check your payment details or use a different payment method I checked my payment details, checked with my bank, even checked with Visa - who saw a transaction was processed and then reversed a minute later! Of course, eBay was zero help at all. I realised the seller only sold to US buyers - this means they don't have to pay an International Fee. Even though I was sending it to a US address my primary address was still in Australia. My guess is that eBay rejected the purchase because an International Buyer was trying to purchase from a US-only Seller, and eBay couldn't take there large cut of the transaction. So how did I get it to work? Changed my Personal Information address to my US shipping address, paid, and then changed my address back. It means I don't get some of the eBay protections but I trust the seller. I hope this helps others!

Can you find out why I have not received my order pls .order number is 0*13-15056-50147

Hello I bought oven but unfortunately I choose wrong item I contact seller and they provide hub-bed courier. to return I took item last week to shop which is shop work for eBay (22 railway cres Broadmeadows) but unfortunately nobody pick up item . Now I need return label for post to able return item or organise someone pick item from my home . Because it’s very big and hard for me ( I am alone elder woman)

I saw your changes from 1st June. Trying to force me to pay and go to the library to print the thing is insane and if you go though with this I will close my 20 year old account and go to Gumtree.   Sincerely   anyone with any sense.

I an getting frustrated & lest trusting of Ebay. They need to clamp down on sellers who pretend that their items they are selling are located in Australia but in fact come directly from overseas ! We should be able to get honest details of the item's location before we choose to purchase! Would this be classed as misleading advertising & there illegal in Australia? 

Ebay always helped buyers from unscrupulous sellers. That does not seem to be the case now. I purchased an item on 29/7 and after paying and not receiving any communication from the seller I requested to cancel order which the seller refused. Ebay stepped in and said he had to reply within 3 day and they are pushing it forward every day. Seller still has not marked as sent nor contacted me. I am very angry and disappointed. I have been both a buyer and seller on Ebay for more years than I can remember - I am 73. They also make it very very hard to make a complaint to them

Hello everyone, I'm just writing to ask advice. I purchased a boxset of DVDs. The Aus seller has excellent ratings. The DVDs arrived fast and sealed and appeared in brand new as described condition. I left positive feedback as was packed very well. The box looks legit. Some of the dvds episodes won't play on either of my multi region players. I looked at the back of those and they look not right. They are a weird colour. The print on the front looks legit. I'm unsure what to do. I ended up buying a new DVD player thinking maybe it's old. That was before I tried my second dvd player🤦 if a brand new sealed dvd has scratches does that mean it's a counterfeit? One dvd has a line right through it and won't play. So far 2 discs aren't playing. Any advice is appreciated. Thankyou