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Agree with people here, sellers playing system sending wrong item and offer low refund. Ebay is Scam
Summary: The discussion focuses on challenges buyers face on eBay, specifically dealing with sellers who send incorrect items and then offer low refunds. A participant suggests checking seller feedback and details thoroughly before purchasing and advises courtesy in resolving issues. Another participant highlights eBay's policies on disputes and the complexities surrounding sellers' handling times and locations. The importance of understanding eBay's system for handling misrepresented items is also emphasized.
Agree with people here, sellers playing system sending wrong item and offer low refund. Ebay is Scam
25 comments
sandypebbles
·1 week ago · EditedIf they send the wrong item, you open and follow through with an item not as described dispute, within the time limit
If the item doesn't turn up, open an item not received dispute
No need to post on a year old thread when all the advice is given already
And check feedback before buying anything
shoppingbag*
·1 year agoSo you blame Ebay for your troubles. They can't possibly supervise every sale. Mistakes can happen and yes, there would be some shonky sellers, but Ebay also has rules. You just have to know them. Firstly, check out the feedback of the Seller before you buy. Then when things go wrong, contact the Seller and let them know. If necessary open a case with Ebay for "item not as described" Ask for a refund and don't accept a part refund that you are not happy with. With your low feedback, it would appear that maybe you have not made wise choices in who you buy from. Look for Sellers with 100% positive feedback. Ebay is not a Scam, and if you think you have been scammed, then you need to take some responsibility for the choices you have made or the Sellers you have chosen to deal with.
sandypebbles
·1 year agoshoppingbag*, excellent advice
Trouble is, this person just does not want to know
They have been posting for months 'eBay is scam', have several times been given detailed information on what they needed to do and were given the direct link to open a dispute (back before it was too late for them to do so)
Their poor choices are all on them
But what gets me is their insisting on repeatedly posting totally false comments
Other buyers who find themselves in a similar situation need to know the do have the power to do something, rather than being put off taking the steps they need to take because one person preferred to spam the forum with nonsense than take a couple of minutes to read the advice they were given months ago and open the dispute
And all this time later, they are still posting the same thing
If I were a buyer who did not know how things worked and I read all their comments, I would be thinking 'why bother then, eBay won't help me'
We know their comments do not reflect reality in any way
New buyers are likely to be turned off doing anything because of those false comments
countessalmirena
·1 year agolorr.l … such a scenario can only happen if you decide to play ping pong with the seller.
These are the steps:
You receive the item; it’s not as described.
You go to your purchase history and open a return request, on the basis of item not as described.
Seller: please send picture of item and then we can refund.
You: I require a full refund. Please provide me with postage label to return the item.
Seller (if they were stupid enough to attempt to bargain you down): I can offer you partial 10% refund and you keep the item, is that ok for you?
You: I require a full refund. As already requested, please provide me with the return label.
Seller (again, let’s say this is an exceptionally foolish seller): I can offer you blah blah blah.
3 business days pass. Seller hasn’t accepted the return request in the case. The option to escalate the case (ask eBay to step in) appears (because seller hasn’t resolved the issue). You click onto the option to escalate.
From that point on, it’s all bot-driven. The bot can determine that the seller hasn’t accepted the return & refund request. The bot will spin away in its little automatic juices, and shortly thereafter resolve the issue. Either you’ll be fully refunded without the need to return the piece of rubbish you received, or a postage label will be provided by eBay for you to return the item.
If the latter, you’ll package the item carefully, affix the label, and post it off. It will be tracked, so when the package is showing a status of “delivered”, the refund will be actioned within a short while.
Either way, you’ll be refunded.
eBay will then take the refunded amount and the cost of return postage from the seller.
BUT…
… in most cases there’s no drawn-out process. You open return request on the basis of Item Not As Described. Within the open dispute, seller agrees and you receive the postage label to return the item - OR - seller agrees to refund without your needing to return.
At that point you can happily leave feedback, and if the seller has forced you to escalate, it will probably be along the lines of “Item was of poor shoddy quality, not as described, and seller was uncooperative in resolving the issue. Seller attempted to string me along without sorting things out, but ultimately they failed. I’d never buy from this seller again.”
Seller might message you begging for you to change your feedback, but at that stage they’d have no leverage. You’d already have been refunded… so any offer from them would be ridiculous.
OP, your post shows that you have been playing along with the seller. There is no need whatsoever for any give and take and jibber-jabber and request for photos and the whole back and forth. It’s step 1, if no refund then step 2, and done!
Learn from this.
lorr.l
OP1 year agoI wanted to report that wrong item was sent after the delivery date elapsed.
But have taken your advice through return request.
collectibles_gaming_and_allsorts
·1 week agoEbay Requires Photos to be provided when you claim an item isn't as described, Ebay also Encourages sellers to try and Resolve the issue without a return, of course there are sellers they intentionally drag it out by starting ridiculously low and slowly up their partial refund offer, this is common with dodgy sellers selling counterfeit goods, Ebay doesn't require sellers to accept a return when a buyer doesn't read the product description and then tries to blame the seller for their mistake when they don't get what they were expecting instead of owning the mistake and trying to work out a solution with the seller, which most honest & fair sellers will happily work with you on a solution be it a return or something else if Buyers make a mistake and if Seller os Genuinely at fault good sellers will own up to their mistake and work to rectify the issue. Long Handling times can mean that the seller isn't just selling on Ebay they could be selling elsewhere or work a 9-5 job or even just face situations where they get a massive amount of orders so it takes longer to get orders out, a seller could have a 10-15 handling time and take just one fay to send, they are merely allowing themselves that leeway, of course you have the Sellers supposedly located in Australia but are actually Chinese Drop sellers that don't have any stock on hand or are located outside of Australia but use a 3rd Party to receive the orders then slap on a Australia post postage label and send it to the customer so the customer thinks the order came direct from Australia (these are also the sellers that will keeping offering a partial refund instead of a return as a return would oust them as to where they are located) these sellers will usually upload a tracking number thats not active untill the 3rd party posts the item
lorr.l
OP1 year agoThis is how the Seller plays the buyer:
Sellers with long delivery times are sending worthless plastic item instead of what was purchased then making countless offers of reimbursement starting with 10 percent and working up.
The item is received but no action can be taken until the set delivery date is reached.
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Hi buyer, we can't find any pictures here. Please check and resend.
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To make thing better, we can offer partial money.
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I can give you a partial refund of 10%,is it ok for you?
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I can give you a partial refund of 30%,is it ok for you?
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lezned-toycollector
·1 year agoYou say "Sellers with long delivery times are sending worthless plastic item instead of what was purchased", and "The item is received but no action can be taken until the set delivery date is reached.".
Please stop telling pork pies. After 17 years, you should have a pretty good understanding of how eBay works... and that's definitely not it.
If you receive an incorrect item, you open a return request immediately, using the reason "Doesn't match description or photos". There is no requirement to wait before doing so... and the estimated delivery date is completely irrelevant. Why on Earth would you want to wait for an estimated delivery date to pass before commencing the return/refund process? That's just ludicrous.
I can assure you that eBay is not "a scam" (as you put it). In fact, based on my experience I'd have to say it's nigh on impossible for a buyer to be scammed on eBay - unless, of course, they make a conscious decision to allow themselves to become a victim.
sandypebbles
·1 year agoWhich you allowed
You did not have to play with the seller, but chose to go along with them
100% your choice
You had the option not to buy from a dodgy seller to start with, and you did
You had the option to open a dispute the first time the seller told you nonsense and you chose not to
You could have taken the advice given to you by several members, and you chose not to
What you chose to do was post over and over that eBay is scam
You we’re not played
You played with the seller
And then expected you would be covered by eBay anyway
you have spent so much time posting total nonsense and it would have take you less than a quarter of that time to check feedback before you bought and open a dispute
It happened because you allowed it to happen
Not only that, you are now trying to falsely tell other buyers they do not have a choice
So stop
BUYERS do all all the tools, choices and all the power
Stop posting nonsense to try to turn other buyers off using those
You are not helping others get their issues resolved which they CAN by posting these false comments
They were your poor choices and you need to take responsibility for them
lorr.l
OP1 year agoThat type of attack on buyers should not be tolerated. Who died and gave you the right to abuse buyers?
lorr.l
OP1 year agoScam sellers are abusing buyers with your support. Not every body understands eBay, they should be supported. The only way eBay is going to remove bad actors is if some buyers out them. Wake up
lezned-toycollector
·1 year agoSo not only are you talking to yourself, but you've just outed yourself. It looks like you may have forgotten to change IDs 🤣🤣🤣
What actors are you referring to, and why do you think eBay would be involved in casting for a production?
sandypebbles
·1 year agoNobody here is supporting them
You have been posting the same thing for months
ebay is all about the buyer
If someone does not know how any site works, encourage them to find out the basics, read the policies or ask first
You can blame other members all you want
Would have taken you less to to look at sellers feedback, and read the MBG than it has spending months blaming other members for your choices of who you buy from, ignoring all the tools buyers are given to protect themselves and attacking everyone here who has given you advice
IF you had genuine concern, you would be telling buyers what the need to do, instead of continuing to falsely accuse other members of supporting bad sellers
As for your last comment, buyers DO out them
It is called neg feedback
And you are still supporting dodgy sellers with a mountain of negs
You are not outing anyone by abusing members here
collectibles_gaming_and_allsorts
·1 week agoWhat about the scam buyers abusing ebay system, you'd be surprised just how much the system favors even buyers with zero history on ebay over sellers who for years have sold with only positive feedback from customers, sellers loose at times thousands of dollars because ebay unfairly sides with buyers. Even the feedback system, buyers can say whatever they want if thats how they felt so they can call a seller dishonest even though the buyer was at fault not the seller and ebay wont remove the feedback
springyzone
·1 year agoI don't think most regulars here want to abuse buyers, mainly the advice given is in order to help them.
I think what is possibly upsetting you is members are pointing out some of the pitfalls or where you may have gone wrong.
I am hoping you managed to get a full refund after the purchase back in Nov, where a bad seller was giving you the run around with partial offers.
If ever that happens, you are always better off just opening an ebay claim and following through, especially if you've bought from a Chinese seller. They know very well that if you win a claim with ebay, they have to pay return postage if they want the item back and often it isn't worth their while, so they will offer partial refunds instead.
Be careful even off ebay. A friend of mine recently bought some items from what she thought was a site in Australia (not via ebay), only to find it was Chinese, item wasn't as advertised, they kept on about offering 30% refund or she could return at her expense but they said it 'could get lost in the post'.
Personally, I think the best approach on ebay is to check feedback before you buy a thing, plus check seller location. If in China, be very wary. I try to buy from Australian sellers with overall good feedback. Most sellers cop the occasional negative but if you see a lot of red dots saying item was faulty or poor quality or sales were cancelled, poor communication etc, back out and don't buy.
I know you'd like to see ebay ban some of the bad sellers but I don't think that will happen. As long as the sellers are sending the items and not just trying to take the money and run, ebay is fine with it as they get a sales commission. They don't guarantee the quality of the items.
They offer a money back guarantee if things go wrong-no item arrives or item is faulty or not what you ordered etc. To them, that covers any problems.
But it means if you have a problem, you do need to open a claim.
sandypebbles
·1 year agoNobody has attacked you or any other buyer
You simply dislike being provided with factual information which is based on eBay policy
You are the only one who has been attacking people
You have bought from sellers with poor feedback
You have failed to open disputes
You opened numerous threads with the comment 'eBay is scam'
You repeatedly ignored all advice given on how to check feedback and how to open disputes
You now come back and again abuse other members and make false comments
You are responsible for your choices
And attacking members for your choices says far more about you than members here
collectibles_gaming_and_allsorts
·1 week agoBuyers should always check the Sellers Feedback, Check the photos, item details & description on a listing before buying, if the seller has a history of negative & neutral feedback from many buyers (not just one or two) then maybe avoid them, if you make a mistake on the order be courteous and admit your mistake when asking a return or cancellation, as sellers are not required to accept these when it's buyer error so if your rude and blame the seller they will reject.
springyzone
·1 year agolorr.l
OP1 year agoRE:
springyzone
·1 year agoThe only option is to ignore seller and just put negative feedback.
That is not the solution.
Negative feedback is fine but the solution is to open a claim with ebay.
Don't negotiate with these sellers, just go straight into an ebay claim for item not as described, faulty or whatever the problem is.
Ignore any offers of a partial refund. Do it all through ebay.
That is the solution because the seller is then forced to refund you in full.
If they want the item back, they have to supply you with the postage first.
So in effect, they get no money for the sale, plus they are out of pocket for the return postage.
Sweet revenge for you.
Hitting a bad seller in the hip pocket is always the best solution, plus it alerts ebay to the fact there has been a problem with that seller. Ebay doesn't monitor the feedback, as far as I know.
And a lot of buyers don't even bother checking feedback. They should, but they often don't.
lorr.l
OP1 year agoSome Chinese sellers with long delivery times are sending worthless plastic item instead of what was purchased then making countless offers of reimbursement starting with 10 percent and working up.
The item is received but no action can be taken until the set delivery date is reached.
Then when you come here to share experience your post is latter edited by community platform.
Its worth noting that I only came to look at replies after email from community_AU@ebay.com ??
These Chinese sellers would be very profitable for eBay, but the buyers they choose to rob lose money, time and sanity dealing with deliberate scammers that are trying to mentally break buyer so they get inflammatory.
sandypebbles
·1 year agoAs every single time you have posted
You are choosing to buy from dodgy sellers
You are choosing to not open and follow through with the appropriate disputes
You are free at any time to look at/read the forum
All your own free choices (reflecting poor buying choices and a total lack of action on your part to do anything about it)
You were given advise and direct links from other members time after time after time but simply kept opening new threads over and over saying 'eBay is scam"
As for the last part of your comment, I am not going to dignify such utter nonsense with a response
Posts are only edited by a moderator if the comments break forum rules
And the mods are not eBay workers
eBay do not run the forum and they rarely read it
countessalmirena
·1 year agoNonsense.
The solution is either to avoid buying from bad Chinese sellers, or - if there’s a problem - opening a claim under eBay’s Money Back Guarantee within 30 days of the item either not arriving, or - if it arrives and isn’t as described - within 30 days of its arriving.
Follow the MBG steps to the letter, and you’ll be refunded in full for INR (item not received) or SNAD/INAD (significantly not as described / item not as described). The buyer has all the power in such cases.
gutterpunkz05
·1 year agoAh countess, you are to polite, "nonsense", is far from my choice of words to describe the OP and their solution.
lorr.l
OP1 year agoI want to report this seller to ebay for feedback extortion now, but do not see any option to do so.
There is no option to do anything until the estimated delivery date is expired.
Shouldn't we be able to do this now and refer to the sellers ebay message system correspondence for evidence to take action now?
Given this aspect of complaint is not reliant or related to the longest estimated delivery dates!