Buying & SellingChevronRightIconBuyingChevronRightIconAsk ebay to step in option is still missingIt’s been 9 days and there’s still no “ask eBay to step in” button. Can anyone assist? becsbeauty_1235View listingsPosted 2 years ago·Last reply 2 years ago 3 commentsComment Newestbecsbeauty_1OP2 years agoView listingsItem has been received but it’s faulty . I’m the buyer. The seller keeps offering to send me a new one . But I keep asking for a refund . We are going in circles . eBay needs to step in . But there’s no magical button padi*0409·2 years agoView listingsStop communicating with the seller and open a dispute with eBay's MBG. https://pages.ebay.com.au/ebay-money-back-guarantee/ sandypebbles·2 years agoView listingsSo you need to open a dispute Just asking the seller is not going to achieve anything
becsbeauty_1
OP2 years agoItem has been received but it’s faulty . I’m the buyer. The seller keeps offering to send me a new one . But I keep asking for a refund . We are going in circles . eBay needs to step in . But there’s no magical button
padi*0409
·2 years agoStop communicating with the seller and open a dispute with eBay's MBG.
https://pages.ebay.com.au/ebay-money-back-guarantee/
sandypebbles
·2 years agoSo you need to open a dispute
Just asking the seller is not going to achieve anything