Australian Seller not honouring warranty | Buying

mr_millenium · 2021-11-19T02:29:10.480000Z

I bought a pole chainsaw knowing that come spring, it will be needed to trim some branches that grow quickly high up around my house. It came with a 12-month warranty. The first time I tried to use it was 5 months after purchase. (yes I probably should have tested it straight away but had no need to use it until recently). I have contacted them explaining how it is not working and they said they would ask their supplier for advice. I have waited a while and had no reply. I sent a follow-up email asking why if they were giving the warranty they had to ask their supplier. I have downloaded the warranty and they have the parent companies name on the warranty. Looking that up, they have a physical address in Hawthorn. As the machine is unfit for purpose (i.e. doesn't work) how can I go through consumer complaints? Do I use Victoria or NSW as I am in NSW?

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Australian Seller not honouring warranty | Buying | eBay Australia