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Blatant lie by Australia Post
Summary: La discusión, iniciada por cq_tech, está centrada en una queja sobre una supuesta mentira evidente de Australia Post. lyndal1838 responde a la preocupación inicial, mientras que eaglehapkido y kh-shakhib también se suman a la discusión más adelante. Sin embargo, el contenido específico de sus comentarios no se proporciona. La interacción parece reflejar la frustración con el servicio postal, aunque los detalles específicos de la situación no están detallados en el contenido.
Received an email today telling me to expect delivery of an item I purchased from Melbourne last Monday so I intentionally stayed in during the afternoon, which is when the courier usually delivers parcels. Come nightfall there's still been no delivery so I checked the mailbox to see if it had been carded by the postie instead, who delivers well before midday (even though I was home anyway), but there's no card either.
So I log on to AP to check the tracking disposition and what I see is posted below. According to somebody, delivery was attempted at 14:42 yet that's a blatant lie as I was watching TV at the time and both the driveway and mailbox are in clear view while I'm doing so. I'm assuming that my item is now at my local LPO and it's a good thing they know me well because I don't have a card to present when I go there in the morning to collect my item.
There's no point complaining to them as it's not their fault, and they're really nice people anyway, but I'm still pretty savage, not so much about having to wait an extra day for my item, but the fact that they told me a bald-faced lie. I'll be waiting for the postie in the morning and asking if she had any parcels for me, although I suspect it was the contractor running late and he didn't even bother stopping at my place. Had he done so, he would have at least left a card if I'd not been there, but I was, and I know for an absolute fact that he never even made an attempt.
I've already sent a written complaint to AP and it will be interesting to see what they have to say about their appalling service, especially the fact that the driver had no problem lying on his run sheet. Really makes me want to trust him in the future. Not.
kh-shakhib
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
eaglehapkido
·2 years agoI have had the same issue many times it appears the gate is a scary option to open. No dogs. not locked just plain useless
lyndal1838
·11 years agoCQ I would be asking why they could not gain access.....do you have a high fence or a locked gate?
I once got a substitute contractor into trouble for using that excuse when I proved that the driveway had no gate at all and the fence was so low that my children used to walk over it rather than use the path.
cq_tech
OP11 years agoWell it turns out that it wasn't a lazy contractor at all, but the postie instead. I missed her again this morning but this time she actually left the card she should have left yesterday. When I took it down to the PO, I was told that the item was taken to the PO because it was slightly too big to fit in the letterbox, and that although she would have known I was at home as the door and windows were all open, she is apparently not allowed to get off her bike.
Still, that doesn't explain why she didn't sound her bike's horn, and even if it wasn't working, she should still have carded me on the spot, not waited until the following day. Anyway, late this afternoon I received a very polite phone call from a fellow at the AP Complaints department who apologised for what had happened and promised to look into it, speak to whoever had stuffed-up, and get back to me early next week with the results of their enquiries.
AP really do run hot and cold though. I posted a 500g parcel to a Windsor address from Brisbane on Wednesday, and it was delivered at midday today, just 48 hours later, having only spent a matter of hours at Chullora DC. I've said it before but the inconsistencies at AP are positively astounding sometimes.
eaglehapkido
·2 years agoThat is pretty rare to have a good delivery experience. why do I pay for home delivery when they mostly do not try to deliver because the personal access gate is shut even when I am at home? I then have to drive to the post office the following day, (no sooner as it is not allowed) spend more money on the cheap Albanese fuel, waste more time and miss deadlines because the delivery date is so late it is useless.
It is little wonder Australia post is struggling to stay in business as customers do not matter, because the business is always right not the customer.