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Bought an item but soon after, price had reduced. Can I ask for the difference?
Hi everyone, 1st post here 🙂
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I wanted to know about the buying process and regulations here in eBay under my circumstances which I relate to my previous brick and mortar retail style purchases in the past under Australian Consumer Laws.
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So I bought an Item using an official ebay promo/discount (percentage discount) code at the end of November, a week later (just 1-2 days after the item arrived into my hand), that same exact listing's price had been reduced (the separate ebay discount code was still the same).
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In the mean time they sent me a wrong parts, so I had to fill a case report, but they were very extremely slow(3-5 days no reply) and often going back and forth (replying unrelated things, so I had to repeat) in the reply ultimately causing eBay's intervention and opening up ANOTHER case, which is still ongoing.
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But I am just clarifying everything I don't know if that above would ALSO be related to my question... which is: that usually in retail stores and under Consumer's law I believe the customer is eligible for a refund of the PRICE DIFFERENCE if the item they purchased had price reduced within a specific time frame.. (30 Days?)
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Oh and BTW this week (the 3rd week since my transaction, the Item is reduced a gain (but tthis time the eBay discount/promo code is different although the same percentage) <--- so this price is at the moment still valid and quite a bit cheaper than my initial purchase (about 20% price difference I believe)..
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What can/should I do? Thank you!
countessalmirena
·3 years agoPlease let this old thread be decently buried.
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It dates back to December 2018, 4½ years ago. (You can see the date of the last post on the top right of the post itself.)
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I suspect that a moderator will be along at some point to lock this thread due to its age, and because the question has long since been answered.
digital*ghost
·7 years agoI'm pretty much going to echo the other replies - this kind of practice is a voluntary price guarantee that some businesses choose to offer, typically those that have "lowest price" types of guarantees. Very few Australian retailers offer refunds in this manner or for this reason, though.
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The best most large chains will do, however, is price-match others and occasionally beat it by a small percentage, but again these are all voluntary. The closest I've ever experienced from an Australian retailer is a price reduction on a pre-order being applied (i.e. I ordered it when pre-orders first became available, a couple of weeks later, and still before the release date, the retailer's price dropped, and that was applied to my order as well).Â
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Pricing can be quite volatile online, sales are typically unannounced (you don't get catalogues in the mail, and unless they're big events, most stores on eBay won't even put up anything on their home page, they'll just start a sale or a promotion. Since online stores are typically open 24/7, that often means a price can rise, or drop, seconds after someone purchases an item. It's the nature of the beast, and the luck of the draw (or any other appropriate metaphorÂ
).Â
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Even the price scanning code of conduct for supermarkets and the like is 100% voluntary (eg the one where if it scans at the wrong price and you get the item for free; this isn't a consumer law directive, just something a bunch of supermarkets signed on to - it's a gift by choice, not an obligation).Â
eranm
·3 years agoHi I totally agree with you that they have willingly signed up to the agreement in order to show consumers that they are vigilantly updating ticket prices in order not to over charge their customers.Â
Having said that once they sign up to the agreement then they are legally obligated to give the first product free of charge and then they would proceed to charge the remaining products the correct price.Â