Buyer protection on large value items | Buying

btecau · 2026-06-02T23:47:07.544000Z

I have had an issue with a seller, I purchased a Lenovo server from them and they failed to ship it, failed to respond in any way to multiple attempts to contact them. after about 2 weeks I had to raise an item not received case. they still ignored it. it ended up getting automatically escalated to ebay. they came back a couple of days later saying the "case has been closed in my favor and they have submitted a request to a team to get the refund processed due to the value of the item. that was 10 days ago and the case is still showing as open with them. I since reached out to support again and they gave me the same line that they are closing it in my favor and put it back to the back end team to approve the refund. we seem to be going around and around with this one and not getting anywhere and its a lot of money for me to just be out of pocket and loose. Given the amount im out of pocket with this one I see no other option other than to put a formal dispute with my bank over the charge. Has anyone else had this sort of issue?

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Buyer protection on large value items | Buying | eBay Australia