Buying, paid, collecting address is due. How long should I wait respond from seller?

Question

I paid and opting to click & collect as the shop advertised as local to me. I received the collect-code from eBay and asked seller collection detail/address via eBay, but no respond.

Understand seller maybe busy or away, but how long reasonably should I wait? (2 days, or a week?) eBay's seem to protect delivery purchase, not click and collect, and I don't want ended up with eBay stating "your claim time expire, too bad".

*casey* · Accepted Answer

You have 30 days from the last estimated delivery date to open a claim for an " item not received' through eBay's Money Back Guarantee

Click and Collect information:

https://www.ebay.com.au/help/buying/shipping-delivery/changing-delivery-address-method/click-collect?id=4055&srsltid=AfmBOopUkZi1CBukUZrsNB4EPxNdQsZkSbiJZ1zq5oIdewMwHt8GaW9v

Don't give the seller's name but what is the item number ?

countessalmirena · Answer

eBay use the term Click & Collect in a different way than the widely accepted definition understood by retailers and buyers Australia-wide. I do understand the confusion.

lezned-toycollector · Answer

The seller is quite within their rights to ignore a message from anyone asking for their address. Heck, I'd have done likewise. To be honest, they probably think you're trying to rip them off.

You stated that you selected click and collect, and the seller has obviously shipped the item as per your chosen shipping method. The onus is now on you to collect the item from the location you nominated.

If you fail to collect the item within the allowable timeframe, the eBay money back guarantee will be voided. The item will be returned to the sender, and you will not be eligible for a refund.

Instead of wasting time trying to needlessly contact the seller, you should be picking up your item before it's too late.

sandypebbles · Answer

You are talking about two entirely different things, click and collect is not the same as picking up from an individual seller

*casey* · Answer

@zianumana wrote: "I paid and opting to click & collect as the shop advertised as local to me. I received the collect-code from eBay and asked seller collection detail/address via eBay, but no respond. Understand seller maybe busy or away," Click and collect ? ........ Or do you mean local pick up ? What is the item number ?

gutterpunkz05 · Answer

You would have been required at checkout, to specify a collection point, with your choice of parcelpoint, hubbed or retailer in store locations. As you have received the code from ebay, your item should now be at the collection location you specified.

Here's how it works:

At checkout, select Click & Collect as your delivery option and choose the store where you'd like to collect your item. Then pay for your order as usual.
When your item's ready, we'll send you collection instructions by email or text, whichever option you selected at checkout.
Go to the store or location you selected and collect your item.