can't access return label | Buying

sonydigitalq · 2025-08-30T23:06:33.400000Z

I've initiated a return for an item that didn't match the listing photos, and the app is telling me the next step is to print my label and ship the item, the chatbot is also telling me the seller has accepted my request and that they're responsible for providing the label, however when I try to access the label, I get an error message asking me to check back later, it's been 5 days since I initiated the return. I've tried contacting eBay, the chatbot is less than useless and I get an error when I ask it for a callback or to connect me with an agent, I've tried everything in a browser both on mobile and desktop as well as in the app. I've read that if the seller is outside Australia they're unable to provide a shipping label but they are within Australia, they're about 100km away from me though so driving there to return the items isn't ideal. I've contacted the seller regarding the issue just before posting this (which I had to do on PC because trying to do it through the app resulted in yet another error message). Hopefully they can resolve the issue for me but if not has anyone had a similar issue and been able to resolve it?

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