Click & Collect - no pickup codes received by me or HUBBED agent for 4 different items delivered
I bought 4 different items on eBay from different sellers, with 'Click & Collect' to deliver at a local HUB - but I did not receive a Click & Collect pickup code - nor did the HUB. The parcels were tracked and delivered there by AusPost but neither I, OR the HUB received a code number. Three of these were delivered a week ago - but show on my eBay purchase tracking as - 'Being Processed . . . .' - but the next line shows they were 'Delivered' (a week ago) - and the eBay tracking graph shows only half way.
Something is broken in the system. I have 'chatted' twice with eBay, and 1 phone call with an agent - - but all three have just said they don't know, and referred it up the line.
Still no pickup codes received - and the HUBBED centre says he will not accept any more packages for which there is no digital record in the system.
Who actually runs 'Click & Collect' - is there any way to contact anyone who would know why codes are not being sent.
yachtrodney
OP2 years agoHello twyngwyn - that is just the eBay general information about Click & Collect - - at the bottom of the page there is a Contact button - - a Chat pop-up appears. I have used that twice to have a Chat with an eBay customer service rep (both times from India) - and once to request a phone call - which I had too - - but they are of no assistance and have no solution - they spend a lot of time 'thanking me for being a loyal member of eBay for 17 years' - - haha - - but can't do anything to actually fix the problem.
twyngwyn
·2 years agohave you asked to speak to a supervisor on the 'chat'?
*sons_n_daughters*
·2 years agoEbay customer service is actually in the Philippines, so you might want to update your knowledge of different accents.
yachtrodney
OP2 years agoHello *sons_n_daughters* - - does it really matter - you're no help at all. And anyway, how do you tell a person's accent, in a TEXT CHAT - - haha
sugar249
·2 years agoYou are the one that specifically mentioned India. Did that matter at all where you thought they may be from.
yachtrodney
OP2 years agoTruly sugar 249 - are you seriously turning this genuine problem question into some kind of woke racist criticism of me? They were from India, Philippines, or wherever, it's relevant to me, particularly when the person I spoke to was hard to understand, and needed to repeat many things, and the chat people even typed with unfluent text, and were of little help - and promised to get back to me . . . 2 days ago. It seems to me it was just a generic 'call centre' brush off - where they can't actually do anything in eBay.
- - - - - - - - - - - - - - - - - -
I've also messaged the last seller to ask if there is something that they need to do to make sure pickup codes are generated - - and they said they would look into it further too - - - but to be fair, it has been the same now with 3 different sellers in the last week - - all items delivered promptly from interstate - but no codes sent to me or the HUB.
Prior to this I have had no problem with Click & Collect using the exact same method and HUB location - and have received Delivery, and Pickup codes as per normal, no problem.
But in the last 10 days - - there have been 5 deliveries, from 3 different sellers - and I've received all the Tracking, and Delivery information emails like normal - - but then total silence - and no 'Ready to Pickup - here's your code' emails have come.
*sons_n_daughters*
·2 years agoMaybe your HUB no longer accepts click and collect? There are plenty that have dropped out doing it because it can be a real pain in the proverbial for them. Here today, gone tomorrow. I doubt you'd get notified if that were the case, but definitely worth calling the HUB and asking whether they still accept parcels.
Hopefully whoever you speak to at the HUB doesn't have an Indian or Filipino accent.
yachtrodney
OP2 years agoThanks *sons_n_daughters* - I'm still investigating - - - but the ParcelPoint/HUBBED locations are offered as a Click & Collect option when you buy from commercial/business sellers on eBay. A list of local ones near me, appears when I check this option on the eBay purchase page. There is usually no problem at all - up until this week.
The particular location for this one is a at a local courier/delivery office called Pack and Send - - I have had other eBay items sent there - in exactly the same manner - and no problem at all. I get the usual confirmed/posted/Tracking/Delivered emails via eBay.
After that - you're supposed to get an email/SMS to say that the package is 'Ready to Pick-up' and here is your pick-up code (just numbers) - - - - but this time - - now 5 parcels - have been delivered to the place - and there have been no emails or notices from eBay since - and no way to correctly pick up the items from the location.
I've used the same place a few times - - and I rang the manager there yesterday - - and he confirmed the package was delivered - but he didn't want to accept it because there is nothing 'in the system' about it - - and so he actually has no digital/computer record of the package. He said he would not accept any more deliveries without digital confirmation.
He only accepted the package from AusPost because I was in there the other day about the ones from last week.
I have no idea what has gone wrong in the system - - the purchases are being made normally on eBay - the Sellers have acted promptly and sent the items - and they have all arrived via AusPost to the ParcelPoint/HUBBED location I specified on the eBay page. But then total silence from the eBay system and no pick-up codes.
Here attached is a screenshot - of one of the items - on my Purchases/Show more Details page - - and you can see it says - it's for 4TB hard drive. The item was delivered to the Click & Collect location 7 days ago - and in fact I went there 5 days ago to get - - - and it was there - and the agent was just as confused, because there was no record of it - and neither of us had any codes.
Because he knows me from before - he eventually gave me the package - manually recording the details on paper, and taking a photo of my licence ID - - - so I got the package - but neither of us was happy about the system breakdown.
So that item has totally completed a week ago - and still the eBay page says it's being 'processed' - even though the next lines say it was 'Delivered'.
So I've got no idea what's going wrong with the eBay system - - nor do the 'call centre' people.
*sons_n_daughters*
·2 years agoIf it was a TEXT CHAT, why did you mention PHONE CALL??? A PHONE CALL would definitely reveal an accent, which is why I told you to brush up on your accents.
gutterpunkz05
·2 years agoHave you tried contacting Click and collect.
https://www.click-and-collect.com.au/contact
yachtrodney
OP2 years agoThat is not the eBay Click & Collect - - that link is to an online 'Directory' listing site - of click & collect outlets. I rang the number and they said they are not the eBay Click * Collect service, and are not affiliated in any way.
twyngwyn
·2 years agoa pop-up will appear on this page:
Buying with Click & Collect | eBay