Courier lost my package, seller / eBay has denied my request for a refund | Buying

lavida_locomotive · 2025-01-25T11:44:27.029000Z

I ordered two items in late November 2024 from a seller in the USA. The package was sent promptly and arrived in Australia on 14 December 2024. Unfortunately, the Australian courier company used was CouriersPlease - a cheap, yet unreliable company. According to DAI Global tracking, delivery was attempted on 18 December 2024, but was unsuccessful, due to "package unsafe to leave at address". (This was despite the fact that 3 people were home that day, none of whom saw or heard any attempt at delivery. The package was also small enough to fit inside the very visible letterbox on the premises, but was not left there either). I've just spent the past few weeks corresponding back and forth with CouriersPlease, who - on 22 January 2025 - informed me that they've lost my package, and advised me to seek recourse from the seller. I requested a refund from the seller, but was refused on the basis that eBay's tracking information shows that my package was delivered on 18 December 2024. I appealed this decision, attaching evidence which included my emails with the couriers (including the one where they admitted being unable to locate my package and advising me to contact the seller), plus the DAI Global tracking info, which clearly states the package was not delivered. Within seconds, I received a response from eBay stating they were upholding the original decision, and I would not be receiving a refund (clearly, this was an automated decision). While I submitted my request for a refund outside eBay's 30 day period, the only reason I delayed was because CouriersPlease were assuring me they were looking into my case, and would attempt redelivery asap. It was only on 22 January 2025 they finally admitted my package was lost (and I explained all of this in my original request for a refund to the seller). Does anyone have any suggestions for what (if anything) I can do next? Or am I s*** out of luck? I have no package, and am out of pocket.

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Courier lost my package, seller / eBay has denied my request for a refund | Buying | eBay Australia