Courier wanting Item Collected from Depot | Buying

mojorising44 · 2026-04-19T12:46:21.712000Z

I have ordered an item from an eBay seller and it has been sent to me by courier. I missed the delivery and called the courier and the courier agreed to do the delivery the next day. I agreed to leave a signed note with my 'authority to leave' the item at my property. It is a remote rural property so parcels are quite safe to leave and the same courier has left similar items many times before. Next day there was no attempt to deliver and the item was instead marked as 'awaiting collection' from the courier depot which is quite far away from my home. I called the courier again and they said they did not know why no delivery attempt was made but said it was 'possible' that the sender had prohibited authority to leave. I am attempting to resolve this with the sender and courier. How does the eBay money back guarantee work in this case? eBay has the item marked as 'waiting for collection', so would the 1 month guarantee start from the date it was marked as 'available for collection' or the date when it is collected? I have no means of collecting the item from the courier depot so far away so if the courier will not deliver and the sender will not allow authority to leave then can I do an eBay return and what would be the best reason?

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Courier wanting Item Collected from Depot | Buying | eBay Australia