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DAI Post are so incompetent it is criminal.
Summary: A participant expressed frustration about an organization, criticizing them as "incompetent to a criminal level." The post received several responses, but the content of these responses was not detailed.
March 2025 I was expecting an eBay parcel from US worth over $450.
I checked the tracking Friday 7 March, and was surprised to see it marked as having been delivered three days earlier on the Tuesday. It was also apparently delivered at 7.36pm when there were plenty of people home.
I contacted eBay and the seller, both of whom said I have to take it us with the local courier.
I have lost parcels in the past, and eBay has been very quick at refunding me.
This time was different as the courier had marked the parcel as delivered.
So eBay found that I was not going to receive a refund or my parcel.
It took a bit of work, but I found that the local courier was DAI post.
Friday 14 March I filled out an only enquiry with DAI about the missing parcel.
There is no email acknowledging receipt of the online enquiry, and when i had not heard anything by the Monday afternoon, I emailed my enquiry.
I received two responses from DAI post, telling me that they had successfully delivered my parcel, and send me pictures of the parcel delivered.
BUT the photos were of someone else’s house!
I emailed and phoned DAI, and all that I would get from them was confirmation that the parcel was delivered and that they were closing any request I opened.
So I went back to eBay. Twice more eBay found that I would receive no compensation, as the local courier (yes, DAI post) was saying that the parcel had been delivered.
I tried numerous times to get anyone making these decisions to compare the proof of delivery with google maps of the actual delivery address, but with no success.
Next I called PayPal. They also found I would receive no compensation for my $450+ package, because DAI were saying that it had been delivered.
I spoke to someone from PayPal, explained that the proof of delivery was a completely different house. No good.
Finally, on Thursday 27th March I contacted my credit card company who did offer to reimburse me the $450.
The that evening while out, the parcel was delivered.
I cancelled my refund from my credit card.
Looking at the parcel I can see it has printed on the address label "DELIVERY SIGNITURE REQUIRED".
I contacted DAI post to ask how that parcel was delivered without a signature, and they have not replied.
I have learnt that all the money back guarantees that eBay and PayPal offer are worthless when there is an incompetent local courier, which DAI post is.
My confidence in local couriers is completely destroyed. I have not bought a thing from eBay since this incident
kh-federico
·6 months agoHi ozjeep,
This topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic.
Thanks!
eBay moderation
ozjeep
·6 months agoI came here to see if anyone had an issue with DAI, seems I'm not the only one.
My parcel has apparently "just been delivered" but I can see the suburb where my items usually get processed for last-mile delivery, but it's this suburb's name in a different state!
cool.6888
·7 months agoYes, my eBay parcel is stuck in the Dai Post dimension. Purchased from U.S seller on Dec 7th....arrives in Sydney on Dec 16, is handed over from DHL to Dai Post and no further movement since then.
*casey*
·6 months agoYou have 30 days after the last estimated delivery date to file a dispute through eBay's Money Back Guarantee
https://pages.ebay.com.au/ebay-money-back-guarantee/
vibelicious_bling_diva
·10 months agoI find myself in the same position, the parcel shows delivered, but it has not been. I hope I have more luck. I feel like they have taken it back to the depot and for days now they have been marking it as processed for final mile delivery, but no joy.
countessalmirena
·1 year agoI use a parcel/freight forwarder for most of my international purchases. It certainly avoids the situation described here.
If you wait to purchase a good number of items at the same time, and consolidate them into one delivery, so that the cost (incl. insurance) is spread over all of the items, the total is usually manageable.
michellebartley
·1 year agoI’m having trouble with DAI post also, I did an EBay order from US seller on 16th April, tracking was non existent for 2 weeks when the parcel got to Australia, DAI said it was in customs after I made enquiry, last tracking was showing as in Melbourne on Thursday just gone, no update since, expected ETA is 22nd May. Also had another problem with an online order from USA which was held up for 2 weeks (probably in customs). I eventually received it.