DAI Post are so incompetent it is criminal. | Buying

videodrome-oz · 2025-05-16T01:58:48.140000Z

March 2025 I was expecting an eBay parcel from US worth over $450.I checked the tracking Friday 7 March, and was surprised to see it marked as having been delivered three days earlier on the Tuesday. It was also apparently delivered at 7.36pm when there were plenty of people home.I contacted eBay and the seller, both of whom said I have to take it us with the local courier.I have lost parcels in the past, and eBay has been very quick at refunding me.This time was different as the courier had marked the parcel as delivered.So eBay found that I was not going to receive a refund or my parcel.It took a bit of work, but I found that the local courier was DAI post.Friday 14 March I filled out an only enquiry with DAI about the missing parcel.There is no email acknowledging receipt of the online enquiry, and when i had not heard anything by the Monday afternoon, I emailed my enquiry.I received two responses from DAI post, telling me that they had successfully delivered my parcel, and send me pictures of the parcel delivered.BUT the photos were of someone else’s house!I emailed and phoned DAI, and all that I would get from them was confirmation that the parcel was delivered and that they were closing any request I opened.So I went back to eBay. Twice more eBay found that I would receive no compensation, as the local courier (yes, DAI post) was saying that the parcel had been delivered.I tried numerous times to get anyone making these decisions to compare the proof of delivery with google maps of the actual delivery address, but with no success.Next I called PayPal. They also found I would receive no compensation for my $450+ package, because DAI were saying that it had been delivered.I spoke to someone from PayPal, explained that the proof of delivery was a completely different house. No good.Finally, on Thursday 27th March I contacted my credit card company who did offer to reimburse me the $450.The that evening while out, the parcel was delivered.I cancelled my refund from my credit card.Looking at the parcel I can see it has printed on the address label "DELIVERY SIGNITURE REQUIRED".I contacted DAI post to ask how that parcel was delivered without a signature, and they have not replied.I have learnt that all the money back guarantees that eBay and PayPal offer are worthless when there is an incompetent local courier, which DAI post is.My confidence in local couriers is completely destroyed. I have not bought a thing from eBay since this incident

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DAI Post are so incompetent it is criminal. | Buying | eBay Australia