eBay allows potentially dangerous items to be sold | Buying

loustanis · 2025-01-07T02:58:02.429000Z

I purchased a 42V battery charger. Checked my eBay email a few days later I found that, even before the item arrived, eBay emailed me to advise that the charger was under a safety recall. Given that eBay was aware that the item was under recall, why did eBay not prevent the sale from proceeding or at least warn me of the recall at the time of the purchase transaction. eBay's email starts as follows "We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product." So lets look at this logically. eBay, who claims to take product safety very seriously, allows an unsafe product to be sold. eBay clearly has visibility of and monitors each transaction. So why the notification AFTER the purchase? Why not as part of the final steps BEFORE finalisation of the sale and payment for the item? eBay's expectation is that I will now contact the seller, arrange return the item and seek a refund. As far as I'm concerned, eBay should refund me the cost of the item and deal with the seller directly to avoid such issue to arise in future.

Discussions

eBay allows potentially dangerous items to be sold | Buying | eBay Australia