eBay and HUBBED don't seem to talk to each other for returns
I bought a car part on eBay. It didn't fit my car, even though I sent VIN to seller and they said all good - it will fit. I sent photographic evidence that it is the wrong part. A return was raised. eBay asked that I print off a shipping label (for TOLL, interestingly) but clearly instructed that I drop off at a HUBBED location. First location I tried said the package was too big, approx 1.2m long, 0.8m wide and .3m deep and no more than 5kg (roughly the size of a small car door card). So I tried using the chat fucntion at HUBBED, who told me the package was too big and to contact eBay.
eBay is a cunning and clever enterprise. It is a company that has introduced clear paths of no communication with its users, with the ultimate goal of maximising profitability, irrespective of consumer rights or guarantees. I can't contact eBay, so I guess the next step is the ACCC.
sugar249
·3 years agoforget about the parcel as you seem to be confused with sizes, etc.
Did you contact the ACCC because you cant contact Ebay, something everyone else seems to be able to do.
This was the whole point of your thread, whats the outcome?
gutterpunkz05
·3 years agoI do not think they can find the phone number.
I can see their return timing out.
hqphil
OP3 years agoSo did you reduce the package size
No. I threw away the cardboard it came in, but replaced with similar cardboard covering the same surface area (approximately).
99cm x55cm x30cm is not oversize
So why did the HUBBED agent refuse to accept it? She took one look at it from about 4.0 metres away (my estimate, but I can get back with something better if I go back with a tape measure), said no, only small packages accepted for returns, indicating with her hands a width of approx 25cm (sorry, I didn't get the exact measurement).
but this is a lot smaller than your original stated measurements
Yes. I just trusted that given the (re)package was almost exactly the same size as the original package, and that I had been given directions on returning, a shipping label to print out, etc, that I would not have to get out a tape measure (or weight scales) and be so specific. Obviously, I was wrong.
The 'help' button on the eBay page is full of dead ends, it is not an easy thing to get to a live chat. That's because it does not serve eBay to make it easy. Why would it?
And back to my original point folks. An eBay return is a lot harder than it should be, which reduces my confidence in buying on eBay. No-one seems very interested anywhere about trying to see this doesn't happen again, it's more like a bit of shoulder shrugging and that this bloke clearly doesn't know which way is up. If the agent just took my parcel, I wouldn't be here, I would be on eBay, three clicks in, and wow I bought something already, and it's on its way, just like that!!!
Aliexpress anyone?
gutterpunkz05
·3 years agoIt is actually oversize if lodged for return via hubbed locations. and is required to be lodged direct with toll.
Maximum size via hubbed is 120 cubic cm, with no measurement to exceed 96cm.
Do you want to know how to contact Toll.
Just for your info, such info is extremely easy to access, just like ebay CS.
sugar249
·3 years agoWow, did you really buy from someone with 95.3 percent feedback?
hqphil
OP3 years agoYes, never again. Not related to this issue though.
gutterpunkz05
·3 years agoOut of curiosity, has the item been packed for return as you received it, or have you over packed it.
How was the item shipped to you, all carriers have size restrictions.
hqphil
OP3 years agoI didn't over pack it, but yes did have to re-pack.
gutterpunkz05
·3 years agoSo did you reduce the package size, 99cm x55cm x30cm is not oversize, but this is a lot smaller than your original stated measurements, which would indicate the item was over packed.
When sellers issue return labels, they are issued for items to be sent within the exact measurements as originally specified by the seller.
As for chat, it could not be much easier. there is an option to commence chat with a live agent, or you can commence with automated agent and then request a live agent.
ratman0100
·2 years agoWhy can't you just call eBay like the good old day. Saved a lot of hassles. Everything is orientated to robot chats and press this for that etc. Then there is a warning not to go off the handle if you do get through or they may terminate the call. If they have to do that then it says to me there is a real problem. Besides, not all of us are typists. I feel so sorry for the elderly trying to navigate the new world of electronics.
sugar249
·2 years agoSorry but a lot of calls centres where you speak to a real human, now have exactly the same warning, and knowing someone who manages one, their staff have being given permission to terminate calls under certain conditions.
Sadly it is required in todays day and age. Apparently most of the terminations are from people who run the adage ''the customer is always right'' even though they aren't, and get grumpy when it is pointed out they are not covered for such and such, but as happens here most complaints are because people havent read the T&C's.
sandypebbles
·3 years agoI would would say the ACCC will tell you that you need first to use the function of contact clearly available at the top of every page for eBay
Nothing cunning, clever or hidden about it
HUBBED has advised you what you need to do, so do it
As an aside, eBay do not read feedback, so matter how much you write 'please read'
And the seller the neg relates to has horrid feedback that should have warned loud and clear to hit the back button as fast as you could
hqphil
OP3 years agoNo, this one had 99.4% feedback, and the part was in good condition and sent quickly. It just all fell apart when I wanted to return what was the wrong part for my car. So being told to re-pack the part for return, find such a return location on another website (HUBBED), going to a location with the part boxed up (a local newsagent), to be told no, much to big for us to return (99cmx55cmx30cm, 5kg). Then having to contact HUBBED, who then wanted nothing to do with it, then back to eBay. Every website that offers chat seems to have it feature prominantly, byt eBay makes you go digging for it, Even then, you have to ask to have a real person on the other end. It was all a bit hard for something that should not be.
mrmichaelmouse
·2 years agoThat is wrong - there is no option to contact Ebay. 'Help' takes you nowhere. the AI assistant takes you nowhere. Ebay are not able to be contacted.
sandypebbles
·2 years agoOther than waiting almost a year to say it is wrong.................
It is not wrong
You need to keep scrolling as far as is required and if nothing matches exactly, pick the closest match and go from there
And it is only available during normal business hours
If one insists on talking to eBay cs, that is. Who read from pre-written scripts
Rather than asking other members who know eBay policy and how eBay works
repentatleisure1952
·3 years agoWhy can't you contact eBay?
I have no problem by going to "Help" on any page & scrolling to "Contact Us" & starting a chat.
hqphil
OP3 years agoThe small help button is on the bottom of the page, if you mean that one (the only one showing on my screen) then you get an automated assistant. I eventually typed in that I wanted to communicate with a real person and that started the chat. It was ambiguous to say the least. So thanks for your help, but eBay itself could have been more helpful.
mrmichaelmouse
·2 years agoI started a return, got slotted into Hubbed - there are no Hubbed agents in the area. Cannot get a hold of Ebay, cannot find anyone who can offer a solution and if I cancel the return, I get no refund - if I don't send it in two weeks, I get no refund. I am reporting it to Fair Trading.