EBay complaint
In March 2023, I bought an item from an eBay shop. Item has never worked properly despite being advertised as “new, AU stock, Warranty”. Seller had ‘No Returns’ activated so I cannot use the usual return functions. I have made numerous attempts to contact the seller since April, to no avail, until this week when they claim to be unable to find my order…I sent the order # and have heard nothing since. How does one make a complaint to eBay?
21 comments
kh-stanley1
·2 years agoHi everyone,
Please remember that, while it is fine to disagree with others, discussion should always remain courteous and respectful.
Thank you for your cooperation.
Anonymous User
·2 years agoHope you had luck.
There's 0 customer service now.
The customer service officers don't give a 💩
gutterpunkz05
·2 years agoThe joke of the day contender must be really peeved.
My ebay satisfaction rating is 100%, but then again I understand how ebay works, there policies, T&C,s and most importantly how to communicate with ebay CS.
davewil1964
·2 years agoAnd when.
SEVEN months after purchase makes contacting eBay pointless.
02robins_80
OP2 years agoYou assume that this was the first attempt. Best not to assume.
do you know anything about Australian Consumer Law?
sandypebbles
·2 years agoAhh yes, that old chestnut
No need to respond to everyone who answered you
Your time would be better spent learning buying basics
And 'Australian consumer law' does not apply to sellers in China
Nor would it when you did not follow eBay policy
Simple as
domino-710
·2 years agoObviously - you don't.
davewil1964
·2 years agoI obviously know more about it than you.
Which doesn't necessarily mean a lot.
02robins_80
OP2 years agoThanks. How helpful of you to share that.
I know how to spell.
gutterpunkz05
·2 years agoLearn how to read a thread. My post was not directed to or at you,nor was it an attack on your ability to spell.
It was directed at Brevo who was spamming numerous threads.
As far as Australian consumer law, it does not apply to international purchases, nor does it apply to non business sellers, and it does not relate to ebay in relation to your purchase, from whatever seller you bought from.
padi*0409
·2 years agoLet's make it crystal clear for you............
1. eBay's MBG only applies up to 30 days after the item's ETA.
2. Paypal's limit for a claim is 180 days after the purchase date.
3. Warranties on eBay only apply if the seller is an Australian certified seller/reseller or the manufacturer of the product.
In ALL 3 of those scenarios you fail to have grounds for a refund.
papermoon.lady
·2 years agoOccasionally some people here had some luck with PayPal in such cases, but it is apparently at their discretion to refund or not with meaningless warranties.
Sadly, if you bought the item in March, it is now too late for PayPal too, as you only have 180 days since the date of purchase to open a case with them, so I am afraid you are now stuck with your defective item, as Springy said.
springyzone
·2 years agoWhen you see the word 'warranty' in an ebay ad, it is usually worthless.
Ebay itself has a money back guarantee if you receive a defective item or if your item doesn't arrive. But you need to claim that within 30 days.
A warranty is an entirely different thing and ebay is not in the business of enforcing warranties.
Your seller has no obligation to do a thing after all this time.
If you buy on ebay and something doesn't work, you need to open an ebay claim immediately.
When you buy a name brand item from a retail store & it has a warranty, you have somewhere to go if the item breaks down. On ebay, unless you are buying from an authorised seller, you've got nothing. They could offer you a 100 year warranty and you'd still have nothing. People can say virtually anything on the internet & especially if your seller is overseas, it can't be enforced.
I am afraid you are stuck with your defective item. Next time, don't buy that sort of thing or anything electronic etc on ebay.
02robins_80
OP2 years agoThankyou for your reply.
sandypebbles
·2 years agoNo returns is change of mind only
Doubtful there was a warranty 'Au stock' screams seller registered in China
Too late now to do anything. You had the tools and chose not to use them
You don't get to 'complain' after all this time
Learn how things work, so you won't have the same issue again
02robins_80
OP2 years agoThis is Australia, not China. The ACL provides 12 months warranty if an item is not fit for purpose. EBay is operating here under Australian law. Why do I not get to complain after 7 months?
sandypebbles
·2 years agoObviously you only want to hear what you want to hear
And you don't want facts
So go and take on eBay under Australian consumer law
Then, as said, learn how eBay works
You don't get to complain because you are not special. Like or not all policies apply to you
You choose to do nothing so you get nothing
See ya
sugar249
·2 years agoYou should have opened an item not as described case earlier, why wait 7 months it must not have being so bad.
Did you try by using this account or another account, as this was was only created in April
02robins_80
OP2 years agoThanks
i tried to contact the seller many times, the first time was within a month of the purchase. I purchased as a guest and opened the account when the product appeared as faulty. Best not to jump to conclusions.
sandypebbles
·2 years agoThey did'nt jump to conclusions
No need to contact the seller many times, obviously they had no intention of doing anything, so contacting them 'several times' was not going to help you
Even as a guest you could have opened a dispute
Even as a guest you are given the tools if things are'nt right
Even as a guess, all the replies you have had still stand
And as said, it is now far too late to make a complaint
Even as a guest, you the buyer have all the power
eBay are not going to do anything after all this time
Obviously not what you wanted other members to tell you, but most folks here give factual answers based on eBay policy
sugar249
·2 years agoMaybe instead of researching ACL, you should have researched the Ebay MBG, far better than dealing with a chinese seller who doesnt come under the Australian Consumer Law.