eBay ignoring requests to escalate legitimate gift card
Summary: devigndesigns raises a concern about eBay ignoring requests to escalate a legitimate gift card issue. The discussion involves repeated exchanges between devigndesigns and twyngwyn, but does not provide further details or resolutions regarding the escalation process. The conversation seems to circle around the issue without reaching a clear conclusion or solution to the problem.
I was gifted 2 gift cards for Christmas. I applied them to a checkout but the balance disappeared safe to say I didn't continue the purchase. I've contacted customer service three times now about it last 2 times asking for it to be escalated or asked to speak to a supervisor. I've heard nothing. First time I spoke they said the balance would be restored within 24 hours. Second time within 10 days. Third time within 39 days. Different answers each time. Any suggestions short of contacting ACCC or Consumer Affairs in Australia? I just want to spend my money!
twyngwyn
·1 year agoAre you certain that the balance wasn’t applied?
Is anything showing in your ‘purchase history’?
devigndesigns
OP1 year ago100%. Each person checked and confirmed it wasn't
twyngwyn
·1 year agohttps://www.ebay.com.au/help/buying/paying-items/ebay-gift-cards?id=4640
Have the funds now been applied to your account, as above?
devigndesigns
OP1 year agoNo. I try most days but still shows 0 and can't get a straight answer
twyngwyn
·1 year agoI’m not talking about the gift card, but your account, which would show a credit at checkout??
devigndesigns
OP1 year agoNo it tells me there's no balance on the card
twyngwyn
·1 year agoNo, not the card, but your account?