Ebay obviously does not want to help buyers | Buying

dwarfer99 · 2024-01-19T20:10:51.838000Z

I bought an item which was not located in Australia as the seller stated but I think in China, shipped from there on order. The item arrived and it was obviously a counterfeit of a well know brand, it broke in minutes. Seller said they'd send a new one, I wanted a refund because of the above. Not happy, I have been trying in vain to make a complaint to eBay regarding this and it is a nightmare, it is as if eBay are actively stopping people from complaining or highlighting, it my case, counterfeit items. Lots of help articles and suggestions for sellers, nothing for buyers. Three things I am trying to do: Get a refund; report a counterfeit item and, remove the +ve feedback I gave the seller when I first received the goods before it died, 30 minutes later. No help from eBay at all.

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Ebay obviously does not want to help buyers | Buying | eBay Australia