eBay Plus "free trail click here" - misleading advertising | Buying

duhavoc · 2024-02-29T22:36:10.260000Z

I am a member of eBay for 19 years. This is my first time messaging this forum regarding an issue with my purchase. I have been using Amazon for most of my purchases but went back to eBay looking for a particular item. I encountered a banner on eBay, which offered a free trial for eBay Plus. I assumed that, like other apps offering free trials, I could cancel before the trial period ends with no charge. However, I was charged $49 instantly. I contacted eBay customer service and received unsatisfactory responses and closed the chat and said have a nice day. I am concerned about being misled by the sales messaging and expected better from eBay. The messaging and information displayed on the phone app versus the desktop view differ, and there should be clearer communication with important details. eBay's handling of my inquiry was unsatisfactory. In hindsight, I had used a free trial prior not sure when maybe 1-2yrs ago so I had no recollection that I did but having the banner waving in my face I took the offer. Buyer beware?

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eBay Plus "free trail click here" - misleading advertising | Buying | eBay Australia