Yep that is exactly how the appeals work, if your appeal is invalid, or does not provide new evidence, it is automatically closed.

Ebay is skewed well and truly in favor of the buyer, but more and more ebay is meeting the cost of returns/disputes, if sellers meet certain criteria.

So the argument that ebay is all about profit and their bottom line, seems to be a long way from factual.

You have stated that your initial attempt to lodge a case, was outside ebays terms.  that is your fault, not ebays.

"Yes it was outside the 30 days. I was only trying to work out some kind of compromise with the seller but ebay cut me off "

I wonder why you didn't mention that very pertinent fact in your opening post, or subsequently when asked for furthur details ?

I guess I know the answer to that...................

@ggkkay wrote:

Yes it was outside the 30 days. I was only trying to work out some kind of compromise with the seller but ebay cut me off - with a wrong explanation - and gave me no opportunity to say anything at all. I was used to waiting long periods last year. Proof of non-delivery is available but never seen by ebay, I don't think this company is about the buyer - it seems to be about profit with as small an amount of staff as possible. Appealed previously and got a refund but it was extremely time consuming to navigate to the right place and appeal. It seemed to be deliberately unclear about where to go, in order to reduce appeals. This time they just deleted me in a second - with absolutely no way for me to say a thing. If you think that's fine - just wait until something similar comes your way... Great customer service ebay - one day your sympathizers will, hopefully learn something like this from you...

I never think it is fine for anyone to get ripped off. Just to be clear.

And I understand you feeling annoyed that you didn't receive your item. I'd be upset too.

I think your problem has arisen though because you tried to be too obliging with that seller.

In a lot of ways, ebay is a very automated sort of site. Unfortunately, buyers have to be a bit ruthless and must open a claim within those 30 days.

I can well imagine that trying to get any personal intervention by an ebay rep would be difficult at this stage as they are pretty black and white.

Because so much of ebay is automated, that's why it is best to keep strictly to the terms and conditions and go for a refund as soon as possible when there is a problem. Never wait too long after the estimated date of arrival. You should not have waited last year either.

Ebay will make you stick to terms and conditions so you need to do the same back. ETA, no leeway.

Edit.

@ggkkay,

I urge you to read the Help pages about eBay’s MBG, refunds, etc. 

If you rely on policies enabling you to get a refund in case something goes amiss, doesn’t it make sense for you to know the terms and conditions and timeframes? You know that you clicked Yes, I read and agree when signing up to eBay; I’m aware that many people don’t bother actually reading the T&Cs but that only disadvantages them.

Act within the timeframes, and you’ll be covered. 

DISCLOSURE: I’m not paid by eBay, not posting on behalf of eBay, not a secret agent for eBay, not employed or engaged by eBay, and not of the view that eBay is beyond reproach. I am, however, of the view that one shouldn’t sign an agreement or enter into a contract without being aware of the pertinent conditions, and lack of such knowledge due to failing to read it is not a reason for special or exceptional latitude.

@ggkkay wrote:

You guessed wrong. I gave no detail because I don't want to waste my time, just quickly warn anyone who wants to listen. They gave a wrong reason, then closed the case and left me no way to appeal, very frustrating. They are probably all about minimum staff and stifling dissent...

Well if you cant be bothered to give detail, why come and complain on the forum,  and as you eventually admitted you did do something wrong.

DISCLOSURE: I’m not paid by eBay, not posting on behalf of eBay, not a secret agent for eBay, not employed or engaged by eBay, and not of the view that eBay is beyond reproach. I am, however, of the view that one shouldn’t sign an agreement or enter into a contract without being aware of the pertinent conditions, and lack of such knowledge due to failing to read it is not a reason for special or exceptional latitude.

No, obviously  you object to factual responses  based on eBay policy and would rather members tell you how unfair it all is

At least such a 'remark' answers all the questions asked, loud and clear in fact

Did eBay pay you to comment here ?

Hello, everyone. This thread is getting a little off-topic. Could we please bring the discussion back to topic, and be a little more polite in our discussions?

Thanks