eBay returns
Why won't eBay respond to my emails asking for a full refund on goods that were not as advertised? I bought a boxed set of DVD's, advertised as new and unopened. When they arrived, 5 of the DVD cases were damaged, one was damaged internally and the DVD's were sliding around inside the damaged case. Interestingly, the 2 undamaged cases were the 2 on the outside of the set. The box that housed the DVD's with the printing and graphics was worn on the corners and along the edges, not damaged, the printing had worn off down to the cardboard. I contacted the seller, who said he had bought many things from Amazon and they were in perfect condition, so my purchase must have been damaged in transit. He said he would let eBay decide and they gave me a refund of $100, I appealed against their decision and demanded a full refund $142.80. I have sent eBay 2 further emails and have not had a reply to either. I have sent pictures of the damage to the cases and the box and have had no reply. I sent the request for a refund within 15 minutes of receiving the package, this is the reply I got from the seller
Sorry I have proof that it was ordered directly from Amazon US (this is the third sale, & the first time something like this happened)
Everything was intact when it was sent.
The damages to the cases were most likely caused by transport, although four out of seven cases would appear exceptional
The stains & marks on the discs are from poor handling and/or use
Ebay will have to decide on this matter as to the amount of deduction
I think he agrees that the damage was from poor handling during use difficult in less than an hour of receiving them.
Any idea how I can get eBay to respond to my emails?
pspw-8
OP3 years agopspw-8
OP3 years agoSandypebbles, I bought an item that was advertised as new, but it wasn't. I contacted the seller who said it was not damaged when he sent it and referred it to eBay to resolve. eBay, resolved it by awarding me $100 back, because the item was damaged, the reason I wanted a refund. I appealed the decision and have heard nothing back, I sent the appeal email on 31st December.
This is eBay's policy:
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
The item was damaged and it wasn't new so it didn't match the listing.
countessalmirena
·3 years agopspw-8
OP3 years agosandypebbles
·3 years agoSo, once again, (sorry, no idea what the forum is doing, keeps posting while I am still typing)
Anyway
You needed to have opened the correct dispute (not just send them back to the seller)
Ebay did not decide anything, eBay is not the seller and has no idea what condition the dvds were in when you got them, nor when they arrived to you
Once a case is closed, it is closed
If the seller said otherwise, they are telling you stories
It is not how disputes work
There is no 'partial refund' on goods not as described where an item not as described dispute has been opened and followed through with by the buyer
You, the buyer would have had to of agreed to the $100 for that to happen
As advised, you need to contact eBay who do not read the member to member forum
pspw-8
OP3 years agosandypebbles
·3 years agopspw-8 , as I said, it kept posting mid comment, which I have notified the forum mods of. Nothing I can do about technical glitches on the forum end from my end
pspw-8
OP3 years agocountessalmirena
·3 years agoYou returned all of the DVDs? You didn’t play the DVDs? You did not cause any of the damage through mishandling? If so, this has got to be stated unambiguously when making a claim.
If the DVDs were damaged in transit, that is the SELLER’S responsibility. Seller can try to claim insurance from AP/courier.
That the DVDs came from Amazon is nothing to do with the case.
Get on to Live Help and explain these things, point by point, clearly, relentlessly with the utmost politeness.
pspw-8
OP3 years agopspw-8
OP3 years agocountessalmirena
·3 years agosandypebbles
·3 years agoNo, not only are eBay emails an automated bot service (not read by humans)
'emailing' eBay is not the correct way to go about getting a refund
a)eBay does not sell anything
b) what the 'seller says' is irrelevant
c) YOU, the buyer opens the item not as described case AND follow through with it within the time limit
What the seller says/ offers of discounts/asking you to close the case or any other such nonsense does not come into it and best ignored
From what you have said, which is confusing at best
You did not actually open a case, but the seller claims he did????
Can you please explain clearly?
pspw-8
OP3 years ago