Faulty Item | Buying | eBay Australia

julmum8 · 2024-02-02T04:12:03.443000Z

Hi I purchased a hoverboard in November for my 10 year olds 'Santa' present. When he went to use it on Xmas day it was faulty. I contacted the seller on the 26th Dec and was given a method to try to reset the motherboard with no success. Recontacted and last correspondence from seller was 12th January stating a new controller would be sent as it was believed this was the problem. Since then no correspondence/response to any of my emails. The seller and item is supposed to be located in Australia not overseas. The item states that it has a 1 year warrantee against faults - how can I get the item repaired, replaced or refunded especially as seller isn't responding. I did pay with paypal can I raise a complaint with them as I can not seem to get any assistance from ebay. Any assistance or advise would be greatly appreciated. Thanks

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