Faulty item no communication follow up from seller

Hi I purchased a new microwave on Ebay in October 2022. It's now faulty. Not working flashing power. I contacted seller and they said send video of faulty item. I did that twice. Now no reply and my purchase doesn't come up in Purchase History only via original emails so I can't ask Ebay to step in. Can't find a general email for Ebay so I am lost. Do I just place a negative review to jolt the seller. Any tips. Thanks Greg

greggyd71

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Posted 3 years ago·Last reply 3 years ago

9 comments

sandypebbles

·3 years ago

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It is in your purchase history, you need to change the time period in the drop down menu

BUT you are way way out of time to ask eBay to step in (and there is nothing to step in to, it worked for 5 months when you bought it, there is no warranty because it is not from an authorised seller, no matter what the ad 'said')

Leaving a neg review will do nothing, reviews are for products, not sellers so they are unlikely to care what you say about a microwave

The email for eBay is an automated bot service, so also useless

You need to buy this sort of thing from a proper online store (if you cannot get to a store in person)

Buying electrical items off random sellers on eBay is asking for trouble

greggyd71

OP3 years ago

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Great advice Sandy....won't be touching Ebay again!

gutterpunkz05

·3 years ago

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It is a good idea, if it aint broke don't fix it, if you dont know how to use it dont touch it, referring to ebay that is!! Now, have you checked out the manufacturers site and or google for details of any possible warranty, most electrical appliances have a lot of factors that specifically exclude any warranty, damage due to power source issues(surges etc), non compatable power source, environmental issues (dust, moisture intrusions) vermin/insect intrusions etc etc etc etc. Have you googled your item model for any available trouble shooting info, in all likelyhood, the power symbol flashing is coded to indicate a specific fault.

gutterpunkz05

·3 years ago

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Oh!! and just a few from personal experience, and the joys of raising children. (1) Microwave warranty is void after plastic cup of copper coins is fried to a crisp. (2) Service/repair of video recorders does not cover coin deposits via cassette slot (but you may redeem said coins). (3) Vaccuum cleaners are not covered agains the insertion of coins, bobby pins etc, via motor cooling vents, while it does make for an interesting pyro technik display, the associated smoke leaves a long lingering stench.

domino-710

·3 years ago

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Geez GP - bet your kids have frizzy hair. lol

gutterpunkz05

·3 years ago

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Hi Dom, how they all survived and I never killed the little B,s I'll never know. But then again my old man used to say the same thing. I can also tell you that despite the name, lawnmowers do not run at all well, with a mixture of lawn clippings added to the fuel tank, and dont get me started on daddys little painters and of course good old superglue.

daydreams_12

·3 years ago

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Very few items on Ebay have genuine warranty, no matter what the listing may say. If the purchase was from Manufacturer or Licensed Resller that is a different thing and may be covered. If from O/S definately not. You are well out of time for Ebay to help. If you paid through paypal, you may just get in as time limit there is 180 days.

To go to purchase history, change date on drop down menu to date required.

Emailing Ebay is totally useless by the way as it is purely a bot reply you will get.

greggyd71

OP3 years ago

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Thank you very much for your advice. We paid through our credit card not sure whether they would cover us. Will be asking my staff to avoid Ebay going forward as they a very disappointing service.

countessalmirena

·3 years ago

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OP, you cannot use your credit card or PayPal as a product warranty. If the microwave oven was fine when it arrived, I very much doubt that your card provider / bank will authorize a chargeback. The same is true of eBay’s MBG. For a product warranty, you must buy from an authorised Australian business. Am I right in assuming that the price was considerably cheaper…? Was it bought from an overseas seller? (China, perhaps?) Was it listed as unbranded, or a brand unknown in Australia (and almost certainly without a compliance regulatory mark?