Feedback advice to leave seller
Summary: A discussion titled 'Feedback advice to leave seller' involves multiple participants considering how to provide feedback for a seller. The conversation appears to revolve around sharing and responding to various experiences and suggestions on the topic, with input from several participants including legarlu, davewil1964, and springyzone. The comments hint at ongoing interactions and different perspectives about the best approach to delivering feedback.
A bit of a situation ATM. I recently purchased a soft toy off a seller. I did ask the condition and advised" very good condition". Item arrived with no packaging just plonked in a box. The item had stitching undone. Covered in cat hairs. A small tear to the hat and head section. 40cm smaller than description. I contacted the seller who just offered an apology and blamed their eyesight. I mentioned it was a gift for my grand baby and wasn't impressed. Anyways I started cleaning it and made repairs to the item. I sent the seller pics of the item. I then requested a partial refund. They then offered for me to return at my expense and I should not purchase pre loved. I sent another reply mentioning that most sellers are honest & professional and clearly not this time. The seller then leaves me with feedback of one word KAREN. Advice please if I should leave a negative.
legarlu
OP9 months agoMany thanks for your replies. After much thought I have left the seller a well deserved negative. Not just the several item issues but the insulting feedback left for me by this seller shows them being incompetent and unprofessional.
merfar2107
·9 months agoDid you claim a refund?
lezned-toycollector
·9 months agoNo it doesn't. It shows nothing when you have your feedback set to "Private".
This always sets off alarm bells for me. In my experience, I've found the most common reason members have private feedback to be an attempt to hide a history/pattern of terrible behaviour. They may as well just send me a message straight out asking to be added to the list 😂
sandypebbles
·9 months agoIt doesn't
Nobody can see as your have your feedback on private, nobody but you and the seller have a clue what was said
domino-710
·9 months agoOr it could simply be - it is none of your business what is purchased.
padi*0409
·9 months agoDom, I couldn't care less if people want to have "private feedback", what does get me going though is the sellers who use "private listing" on their items, which conceals what any neutrals or negs were actually for.
Fair enough if they are "personal" items or high-value items, but it's not needed for run of the mill listings.
I tend to avoid those sellers.
domino-710
·9 months agoHeaven forbid other's see my feedback for bulk fishfood. LOL
padi*0409
·9 months agoYou know you can sieve that stuff through harp strings yeah ? 🤣
domino-710
·9 months agoJust answering Aunty Acid. LOL
springyzone
·9 months agoI agree. For a seller to acknowledge that they'd missed some faults, maybe as they had poor eyesight, but then call someone a karen for even mentioning the faults is uncalled for.
It is also against ebay regulations for a seller to give a negative comment within a positive green dot feedback.
You can contact ebay (through help, not by messaging) and you could ask for that comment to be deleted.
The seller is obviously of the opinion that buyers of second hand stuff should expect a few faults here and there, but the thing is, on ebay people are buying things sight unseen except for a few photos, so the descriptions need to be accurate. I'd go even further and say that if there are any problems, even small ones, they are best highlighted in some photos. Then everyone knows the score.
sandypebbles
·9 months agoYes you should
BUT
You should have also opened a not as described dispute, there is no excuse for all those 'mistakes' on the seller's part
If it is not as described, you do not pay to return it, the seller has to pay if they want it back
But too late now that you have tried to repair it
It would also depend on if the seller already had numerous negs before you purchased, if so, I doubt one more will turn people off still buying from them
springyzone
·9 months agoOMG, absolutely a negative. But just wait a bit.
When did you buy it?
If it arrived in the last month and was not as described, you have every right to a full refund and you do not have to pay for return postage in those circumstances.
That seller is being very high handed. First she blames eyesight. Excuse me, if the seller can't see well enough to measure properly or notice tears in an item, then she shouldn't be selling on ebay, full stop. The seller should try marketplace where buyers see before they pay at pick up.
Then she expects you to pay for a return, tells you off for buying anything second hand, as if you are to blame for the faults, plus leaves you rude feedback.
And you're wondering if a negaive is called for? Of course it is!! In spades.
If it gets to that point though, be factual.
However, before you go down that route, let's return to the pivotal point-when did this arrive?
If it is within the last 30 days, you are entitled to return it for a full refund but you would definitely have to do it by opening an ebay claim. Do it through ebay and the seller has no choice.
If this is what you would prefer then you would need to very carefully undo the stitching or repair you made so it was in the same (though cleaner) condition you received it. Do not mention having made any repairs and if the seller's eyesight is as bad as they claim, they won't notice, will they, as they never noticed the tears themselves.
Hold off on any feedback till you have your full refund.
If, however, you have decided to keep it after your efforts to repair it, then go full out on the negative.
Plus, I would contact ebay help and point out the negative comment the seller gave you in feedback (not allowed) and ask that it be removed, as your name is not karen etc and it is being used as a derogatory remark.
davewil1964
·9 months agoIf it is within the last 30 days, you are entitled to return it for a full refund but you would definitely have to do it by opening an ebay claim
The OP is NOT entitled to open a case. They tampered with the item and it is no longer in the condition it was received in.
It seems you are encouraging the OP to lie in order to get their money back. Which they could have done if they had followed eBay procedures. We are not talking about a neophyte, after all...
springyzone
·9 months agoTheir other option would be to open a case and leave the item as is.
Their claim could be based on the fact the item was damaged and the damage had not been mentioned in the ad and it was significantly different (40cm smaller) than described in size.
I think it depends on what the buyer has in fact said to the seller. If she has only mentioned the damage and dirt, then I think she would be entitled to apply for a refund. If she has mentioned doing repairs then yes, more problematic.
I am not encouraging the buyer to outright lie, but I'd go the route of omission if I were in the buyer's shoes. After all, the seller certainly did.
Legarlu may not be new to ebay, but that does not mean she had had previous experience with dodgy sellers.
I actually suspect that legarlu is intending to keep the item but is really only asking us if a negative is deserved. It is, in spades.
davewil1964
·9 months agoI think it depends on what the buyer has in fact said to the seller.
I don't. The buyer has admitted tampering with the item. End of story. You are advocating fraud.
springyzone
·9 months agoWith ebay, I probably take a broader view than you do and I am willing to admit it.
Fraud to me would be claiming something is not as described when it is fine & it was really just a change of mind. or damaging it myself and claiming a refund.
To me, the victim of fraud here was the buyer. They paid a certain price that they would not have done had they known the true condition of the item. The seller has said sorry, blamed their eyesight, but done nothing to remedy the situation.
Has the buyer done anything to further damage the item? No. In fact it has been cleaned of fur. It is in better condition than received.
Is it now matching the description as in the ad? Nope, it is massively smaller than described.
To me, weighing all this up, I think the buyer should be entitled to a refund. Or at least a partial refund. That would be fair. That would be justice. To me, what is fair & just is always the bottom line.
davewil1964
·9 months agoAs the item is no longer in the condition you received it in, you are unlikely to be able to open a not as described case.
What feedback you leave is your choice - only you know the full circumstances.
You might also like to read up on how the eBay Money Back Guarantee works.