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Global Shipping Program insurance claims
Summary: The discussion centers around insurance claims within the Global Shipping Program. rainrose1805 initiated the topic, prompting responses from gmhpartsdirect and kh-sireesha, though the specific details of their contributions are not provided.
Well, nobody knew this to tell me what to do when an insured item arrives broken. First thing I did was lodge a complaint with the post office. After a week I received a letter saying that they could not cover the item because FED EX delivered the package. So then I lodge a complaint with FED EX who I luckily kept ringing for updates and found out they couldn't insure the item and I'd have to contact ebay. So now I'm waiting on ebay who has no proper way to explain what happened and ask for a refund. So I'll be on the phone to them too. All this work and probably for no result. My advice, stick to USPS and don't use ebay's Global Shipping Program. USPS knows what they are doing with insurance claims.
kh-sireesha
·7 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
gmhpartsdirect
·7 months agoNot sure the issue here, buyer places a return claim for damaged item, seller is obligated to provide a return shipping label or refund. If shipped through GSP, seller contacts ebay to make a claim.
Done and dusted.
Buyers can't make a claim for a product they didn't ship or mail with any carrier as they didn't purchase the consignment or shipping label.
sandypebbles
·7 months agoThe person asked in 2017 so their issue is moot after almost 9 years