I received a gift card from my insurance company which came through the prezzee site. I converted the $50 AUS gift card to use on EBAY, but when I check balance, it says $0.00. Have reached out to Prezzee, but they say I need to speak to EBAY about this. Help please? thanks

have gift card and code but when I check balance, it says $0.00, | Buying

have gift card and code but when I check balance, it says $0.00, | Buying | eBay Australia