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Help me understand a little more better please Customs Australia
Summary: A participant initiated a discussion seeking help to better understand Customs procedures in Australia. gutterpunkz05 and cam-2793 were among those who responded, engaging in a multi-layered conversation with aussieg_37. The conversation included multiple exchanges to clarify and provide more information, but the contents of these exchanges are not specified in the discussion log. The thread also saw inputs from prettynostalgic and kh-federico, although their contributions are unclear. Overall, the discussion appears to be centered around seeking and providing assistance regarding Australian Customs.
Hi everyone need a little help understanding on importing items over $1000 into Australia from the States. Since it’s my first time of a purchase this expensive.
So bought books and Cassettes tapes for Teddy Ruxpin. On Monday the 8th of May it arrived in Sydney and no further details have been updated via Au Post it’s Normal Parcel Post. Since I’m in Victoria
Anyway on the Pintey Bows Tracking page it says Held By Customs Import yet via Aus Post tracking page and with the number of the first 12 digits being the exact same just extended by extra 12 digits it doesn’t say anything about Customs I did reach out Au Post but they said it’s not in Customs.
So of course this has me confused as hell I’ve read that items over $1000 you gotta pay some sort of fee so customs can clear it or dose eBay do this automatically upon purchase and why dose Pintey Bows and the APG sites both say held by Customs yet Not on Au post tracking could Au post be mistaken sorry if this sounds silly I just have trouble understanding all this.
Also I should note my tracking on Au Post says on its way Arrived at destination Country this was the 8th in Sydney. I also should note on the eBay tracking page it says in Transit in origin country.
thank you if someone has good knowledge of stuff like this if can please help that be appreciated
kh-federico
·8 months agoHi prettynostalgic,
Please note that this is an old post; feel free to start a new thread, as this one will be locked.
Thanks,
eBay moderation
countessalmirena
·3 years agoUp to total amount paid of $1,000, GST is collected by the seller, the EDP operator (eBay in this context), or the parcel forwarder, as appropriate. This is the requirement under the GST on Low Value Imported Goods amendment.
When total amount paid is over $1,000, GST and any duty or processing etc fees are collected by Customs or agent on behalf of Customs. There’s no ambiguity. The amendment doesn’t give sellers or the EDP or parcel forwarder the authority to collect the duty amount that is payable, and if the payable GST was collected by any of those three entities, it is a messier and potentially more troublesome situation with the buyer possibly having to chase up a GST refund from seller/EDP operator/parcel forwarder if charged by Customs as well…
gutterpunkz05
·3 years agoAs stated. GST for imported goods with a value over $1000. Is normally collected at the border upon entry.
Surely you know if the GSP has already collected the GST. They indicate the relevant GST component and then charge their additional fees, referenced as duties. Note what they claim as duties, is purely their charge for collecting and remitting GST to the ATO, it is not actual import duties.
Don't pay GST twice
When goods with a customs value of more than A$1,000 are imported into Australia GST is payable at the border to Australian Border Force.
If you purchase a number of low value imported goods from a supplier with a total customs value of more than A$1,000 and the goods are sent to you in one parcel, the supplier can choose to either:
You may also need to pay any customs duty and clearance charges applicable at the border.
The supplier must issue you a notice or receipt that includes:
This will provide the information required to complete an import declaration.
If the supplier doesn't give this information and the import has a customs value over A$1,000, you'll be notified that you need to pay GST at the border before your goods will be released.
If you're charged GST at the border and at the point of sale, you must seek a refund of the GST paid at the point of sale from the supplier. Australian Border Force can't make refunds of GST paid at the border.
Before they refund the GST paid at the point of sale, the supplier will require proof of payment of the GST paid at the border.
cam-2793
·3 years agoeBay collects GST on low value items but not sure about high value items. Pitney Bowes is a massive logistics company that supposedly makes export easier for sellers so hopefully all the paperwork is in order. If there are outstanding duties then customs will contact you for payment.
In regards to having more than one tracking number, that is actually a good thing. Frequently tracking stops when an item reaches Australia, especially if using cheapest postage option. There is an ozpost facility very near customs facility so when their tracking updates to item received you will know it's almost home!
eBay tracking is not very good, takes forever to update. 17track gives a good overview, ship24 gives good detail. Both can be used free online. There are lots of all-in-one trackers out there if you want a backup to eBay tracking.
aussieg_37
OP3 years agoOk Thank you so who is more reliable in terms of tracking and accurate information APG e-commerce site says Held By Cutoms imports but Aus post do not say anything of that kind in fact when I called Aus post they said No it isn’t being held by Customs
aussieg_37
OP3 years agoAlso I should note my parcel was sent by International program by eBay
gutterpunkz05
·3 years agoEbay do not collect GST for items over $1000, and as far as I am aware, neither does Pitney Bowes AKA the GSP.
GST For imports over $1000 is generally collected once the item arrives and is processed by customs.
In all likelyhood, your item is awaiting customs processing and you will be contacted in due course.
aussieg_37
OP3 years agoDoesn’t all that come automatically with the eBay shipping program and Pitney Bowes
Buying from sellers using the Global Shipping Program
If your seller is sending the item through the Global Shipping Program, you'll see the GSP logo on the listing.
Benefits of the Global Shipping Program for buyers:
Once you've paid for your item, the seller sends it to the global shipping provider. From there, it's sent to you.
When you pay, your payment will be split into two transactions:
After you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and the global shipping provider on the Order details page.
and pasted from global shipping information page
padi*0409
·3 years agoAs already said, check on your order details it should be easy enough to see if the GST import charges have been taken out.
cam-2793
·3 years agoDon't know as I have never dealt with Pitney Bowes or APG e-commerce. Basically you are waiting for one of two things to happen.
Either Customs will contact you and say you owe us money ( if duties and taxes are unpaid) or it will clear customs and the Australia Post tracking will tick over to "item received" or "processed at such and such"( if duties and taxes are paid).
I know it's anxiety producing- I'm also waiting for an item that reached Oz 9th May. With no way of knowing where in the process it is, and frankly customs processing can take as little as an hour or as long as a month. My item was sent economy so once it reaches Oz all tracking stops and one day (hopefully) it will just turn up.
You at least will know when it has passed the final hurdle and is on its way from NSW to Vic. Keep an eye on ozpost tracking if they are handling the final leg.
Breathe- if the EDD has not yet passed, patience.
aussieg_37
OP3 years agoThank you for that appreciate it just wondering tho if it was held by customs would Au post know like when I called them Friday can they tell on there end thank you again have trouble understanding things like this
cam-2793
·3 years agoI don't know how much information Ozpost have about it being in customs, sorry.
gutterpunkz05
·3 years agoAs it is over $1000. you will be contacted and required to pay GST plus collection and processing fees, usually comes in at about 25%. You will be required to pay all fees to customs or their agent, before the goods will be released for delivery. No idea what current customs delays are like.
prettynostalgic
·8 months agoHow does customs know who to contact or how to contact?