Purchased an item on 14th August. Received a message from them saying they were preparing the order and their courier refused delivery because it was outside their delivery zone. They asked for an alternative address and mentioned preferably residential. (Address is residential) so they can try several couriers. They said they would refund. Then said refund failed. Told me to open a cancellation request. I won't do this. The menu of the cancellation request process is not even closely appl...

They're dropshipping and have appalling feedback. eBay won't do anything They use the excuse that they can't deliver to your address when they're out of stock. If they cancel the transaction using that reason, they'll be penalised by eBay so they're asking you to cancel. Don't do it.

How do I contact ebay to make a formal complaint against a seller? | Buying

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How do I contact ebay to make a formal complaint against a seller? | Buying | eBay Australia