how do i convince ebay i have been scammed
Summary: El tema de discusión se centra en cómo convencer a eBay de que uno ha sido estafado. No se proporciona contenido específico o detalles adicionales en las respuestas, por lo que no se puede deducir más información de cómo los participantes están abordando la situación o las estrategias que proponen. La falta de comentarios o intercambios detallados sugiere una discusión incompleta o fallida sobre este problema.
I purchased a very expensive book for my son , the seller keeps calling me by a user name thats not mine . my user name is ISIS witch they keep addressing me as elS my first realisation was when they said my item was shipped by a courier called AQUILINE i looked them up all they do is provide fake tracking numbers so eBay thinks a item has been sent .. now i get emails from the seller saying the item arrived ( according to eBay it wont be here till Jan next year 2026 ) but the seller is saying its been delivered it hasn't .. the item if it even existed in in USA I live in Australia there is no was during Christmas rush its going to get here in 2 days after purchasing it .
- The seller uses a tracking number for a different delivery to the same postcode/zip code, making it appear to eBay's automated system that the item has been delivered to the buyer's general area.
- The tracking information is quickly marked as "delivered" (sometimes within hours of the order being placed), but the buyer never receives the package.
- When the buyer files an "item not received" claim with eBay, the seller provides the Aquiline tracking number, which shows a "delivered" status, leading eBay to automatically close the case in the seller's favour.
twyngwyn
·9 months agoWhat is the item number? Your tracking could show ‘delivered to hub’, or it’s a scam.
Until you give us more info, everything is a guess………please advise, otherwise we can’t help you.
springyzone
·9 months agoMy take on it is this.
I think you are in the middle of a scam or most likely to be, anyway.
It is important to get ebay on board with this, so if I were you, I'd follow the advice of a couple of people here who gave you links and told you who to contact. That's probably going to get you further than just sending messages to ebay through this site, as those messages are often handled by bots and yes, you could just lose a claim.
The outcome you want is for a real supervisor to see that this is a scam and if necessary, for you to point out the seller has used a delivery method ebay has specifically banned.
You need to do this because it is important you get a refund but also because (with luck) it will result in a question mark on the seller's account. For all we know, they may have tried this scam before, there may be a record or pattern. I am not saying they will be banned, that would probably be too much to hope for, but if there is any justice, their account may be restricted.
You need to hammer your points home but in a polite way.
I'll not take the high ground, I am not against twisting the truth at times in the name of fairness & justice. I don't have a big problem with that except if it is done to scam. But I think at the moment it is far too early to be trying an item not as described claim. You have not actually received any item and I think it is important for ebay to know that. We don't want them thinking this seller has actually delivered anything.
That needs to be made crystal clear and work from there.
Maybe it is in the Eis program. I have my doubts, but the point is, it won't be solved by claiming item not as described. You want to get to the bottom of this problem.
Let us know how you go and maybe let us know the item number. Casey is a wizz at sussing out scammers so it would be great if she could have a look.
*casey*
·9 months agoAll the OP has to do is enter the tracking number into either of these two sites
https://aquiline-tracking.com
https://parcelsapp.com/en/tracking
which will show where the item's been delivered and very possibly proof of a fake tracking scam.
"AQUILINE i looked them up all they do is provide fake tracking numbers so eBay thinks a item has been sent"
It's not all they do.
Aquiline was once approved by eBay as a 'proof of tracking' site.
But it was being used for fake tracking scams and dropshipping from shonky sellers' own personal Amazon Prime accounts and NOT Amazon FBA.
Since July 2024 , it's no longer approved by eBay.
No genuine seller would upload tracking details through Aquiline if it was being sent through EIS.
And the fact that it appears to have been 'delivered', I definitely think this could be a fake tracking scam.
*casey*
·9 months agoBefore this thread gets out of hand...
What Lezned is suggesting is sometimes recommended (rightly or wrongly) as an absolute last resort.
Such as when eBay completely refuse to acknowledge a very obvious fake tracking scam from a very obvious shonky/ scammer seller - which is not uncommon !
At the moment we're only guessing the situation.
If we had an item number, the best advice could be given in a matter of seconds
*casey*
·9 months ago"It may well be, as Casey said, held up at the EIS hub"
That was GP, not me.
Tracking through Aquiline was once allowed but was stopped by eBay in July 2024.
Usually associated with dropshipping
and Fake Tracking Scams
The seller may be 'pretending' the item's being sent through EIS
isis-witch ... What is the item number ?
*casey*
·9 months agoTo add:
Because of shonky dropshippers ( eg sending from an Amazon Prime account)
and fake tracking scams (my words):
"eBay will no longer support Bluecare and Aquiline as integrated carriers
Beginning July 8th 2024, we will require you to upload the carrier name and tracking number that is on the shipping label.
We believe this will lead to better experiences for buyers and improved trust"
*casey*
·9 months agoWhat is the item number ? Don't give the seller's name
lezned-toycollector
·9 months agoMy thoughts...
You're saying you haven't received the item, which is problematic for you because the tracking shows otherwise. Forget about chasing up a claim for non-delivery. Play their game by using the system tools afforded to you.
If the tracking shows the item has been delivered, does it match the item description??? Surely it wouldn't if the item you purchased hasn't actually been delivered. So, if the "delivered" item doesn't match the description, simply open a return request using the reason "Item didn't match description".
You win - problem solved - no reason to vent here.
You're welcome 😊
padi*0409
·9 months agoSo you're advocating lying in an eBay dispute ?
I do hope you realise that eBay do (occasionally) read here.
Not your best piece of advice to a member Denzel.....................
lezned-toycollector
·9 months agoNo, not at all. The tracking shows the item as delivered, so the buyer now gets to hold the item in their hand, inspect it, and assess whether or not it matches the item description - which almost certainly will not state the item is invisible.
FYI... sticking to the facts is not considered lying - and exactly what should be done 😉
padi*0409
·9 months agoWhat rubbish Denzel, the OP has stated that they have NOT received the item, so how could they possibly "hold the item in their hand".
It may well be, as Casey said, held up at the EIS hub.
Your "recommendations" could well land the OP in a world of trouble if it turns out the item is indeed at an EIS hub, and the OP states in a dispute that they have the item.
lezned-toycollector
·9 months agoThat's exactly my point. I don't understand why you're not getting it.
The OP relates to a fake tracking number scam. They state the tracking shows as "delivered". They are being told that they have the item. So they now get to hold the item they've been told that they received in their hand - yes, the "nothing".
So they now have the option of opening a return request for not as described. There's no possible way for the invisible nothing they received to match the item description.
I highly doubt the seller will respond to the request stating that they used a fake tracking number, so the buyer never actually received the item in the first place... but if they did, surely that would be enough evidence to change the reason from not as described to not received and find in the OP's favour.
The advice I gave outlines the exact steps I would take - and have successfully followed in the past.
padi*0409
·9 months agoSo are you saying that you have lied about having an item, when you don't have it at all during a dispute process ?
A somewhat dodgy attitude to take when you would have said that your statements were true in the dispute process.
@ isis-witch, please don't be tempted to take lezned's "advice", you could end up at best losing the dispute and at worst, having your eBay account sanctioned.
lezned-toycollector
·9 months agoNo, I never lied at all. You just don't get it, do you?
The tracking shows the item as delivered. The seller states the item is delivered. eBay say the item is delivered. If the item was delivered as alleged, then it must match the item description - that's just simple buying/selling basics.
The "delivered" item (which doesn't actually exist) in no way matches the item description. Nowhere did the listing say the item was invisible, weighed nothing and was not fit for purpose. Stating as much in a request is 100% truthful and involves no fabrication whatsoever.
The only defence availble to the seller for not as described (which it actually is BTW), would involve a confession for using a fake tracking number and never shipping the item in the first place.
They can't have it both ways. Either the item was delivered - in which case it must match the item description... or it wasn't received. If they insist on going with the first option, then the item is not as described.
skyrider12-au
·9 months agoWouldn't be the first time for somebody to advocate telling porkies on this forum Padi*0409. Not nice people to be doing business with. That's my two bobs worth anyway. This could get interesting.
shoppingbag*
·9 months agoHow would you return it then, as you would be required to do to get a refund.
gutterpunkz05
·9 months agothey keep addressing me as elS
------------------------------------------------------------
eIS Stands for ebay International Shipping.
If your seller is using eIS, then they are only responsible for having the item delivered to an eIS hub in the USA, after which eIS is responsible for all matters relating to the international shipping.
So your item may be showing as delivered to eIS
*casey*
·9 months agoThe US forums are always flooded with 'fake tracking scam' threads.
I recommend you send a private message to eBay through Social Media as these sites do have more experienced agents.
Try x first
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
padi*0409
·9 months agoTry directing them to the site below, and ask that the dispute be reviewed by a supervisor.
https://au.trustpilot.com/review/aquiline-tracking.com?stars=1