How Do I Escalate This? | Buying

drstevebenson · 2025-02-10T07:17:38.809000Z

I bought an adapter to allow my Sodastream to use genuine sodastream glass bottles. It arrived but was incompatible with anything tat Sodastream make. I raised this issue with the seller, after some time I was asked to photograph the item and the mailing package which I did. I heard nothing. I posted feedback to this effect. I contacted the seller again and he agreed to send me a refund. After two weeks the refund had not arrived, I contacted the seller again, who demanded that I change my feedback to "positive" before he would issue the refund. I complained to Ebay using the menu driven and complained that the item did not match the description. I received an automated reply from Ebay saying that there was nothing wrong with the seller's listing according to their AI. To date I have received no refund.

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