I recently bought a heated vest for my elderly mother, for Mothers Day.When she tried to use it, it wasn't working. I visited her the following week thinking she didn't know how to use the item, but I could not get it to heat up. I contacted the seller, let them know it was faulty, but havent heard back, after numerous messages. Ebay sent me a standard email saying they will step in if the matter is not resolved. That was weeks ago. What are my options?

How do I return faulty item when seller is ignoring my messages? | Buying

How do I return faulty item when seller is ignoring my messages? | Buying | eBay Australia