yes it was supposed to have been delivered on the 27th and it had not got here
So you opened a not received dispute because it hadn't arrived by the 27th. That's OK. Now that the item has arrived, but isn't as described, you should be able to change the dispute to item not as described. If there is no option to do that, go to the help page at the top or bottom of any page and scroll down to contact us. Get onto live chat and explain that the item has now arrived, but it's not what you bought. You may have to really dumb it down for them to understand what you're talking about. They should hopefully be able to change the dispute for you.
it was disputed by me as not arrived, when i asked the seller he inored it so i put in a complaint, so now its been esculated as they said i had no MBG why i dont know it was the wrong item, so its being reviewed, i did tell the seller and sent photo of the item i recieved and that it was not the same as the one i had ordered, wrong item sents
Okay, it is sounding as if you opened 2 disputes, separated in time.
First was an item not received.
Had the item's estimated date of delivery already passed?
If you open an ebay dispute too early, before that date has passed, then I presume ebay would give it more time.
Was there a tracking number to show you where the item was? If there is no tracking number, it is harder for a seller to win a case (once the estimated arrival date has passed).
Did you escalate the claim as soon as you could? (assuming the item was overdue)
As far as I know, it is possible to open an item not as described after an item not received claim on ebay, in the event that an item does eventually arrive but differs significantly from what you ordered.
Did you then upload photos of what you got & describe what was wrong (when making your ebay claim).
Did you follow through? You can't just make a claim and let it sit as it will eventually time out.
Did you make your claim within the allowable time frame? This would be within the month of the estimated arrival date, I think. Had your item been overdue by this amount of time, I assume you would have won your first claim, so I am thinking the item must have arrived soon after the ETA, when you had the first claim open.
You say it took some time to open the second dispute. I suspect you would still only have the 30 day window.
I don't know what it is you bought, not every category is covered by MBG but most of the usual things are.
If you genuinely get nowhere with ebay, try a paypal claim if you paid that way.
mz*z*fluer
OP3 years agoyes it was supposed to have been delivered on the 27th and it had not got here
sandypebbles
·3 years agoWas the 27th the first or the last date of the estimated delivery date?
eBay do not give one specific day. They make a guess somewhere between several dates
*sons_n_daughters*
·3 years agoSo you opened a not received dispute because it hadn't arrived by the 27th. That's OK. Now that the item has arrived, but isn't as described, you should be able to change the dispute to item not as described. If there is no option to do that, go to the help page at the top or bottom of any page and scroll down to contact us. Get onto live chat and explain that the item has now arrived, but it's not what you bought. You may have to really dumb it down for them to understand what you're talking about. They should hopefully be able to change the dispute for you.
mz*z*fluer
OP3 years agoi hope so, i have never been through so much trouble, its made me very feel quite out of sorts
thank you🤞
mz*z*fluer
OP3 years agoi sent photos to the seller about the dressing table, and that it was the wrong one.
sandypebbles
·3 years agoThey don't
Did you follow policy and open the correct dispute (and follow through with it?)
Was the item excluded from the MBG?
You need to let other member here know what actually happened
If for example, a buyer opens an item not received dispute, rather than not as described, the buyer won't be covered
domino-710
·3 years agomz*z*fluer
OP3 years agojellybirddesigns
·3 years agoYou've been on Ebay 20 years and don't know how to open the proper dispute?
🤔
davewil1964
·3 years agoThere you go.
You opened a dispute for not received when you had received. QED
mz*z*fluer
OP3 years agoWhen I opened the first dispute, my item had not arrived.
mz*z*fluer
OP3 years agoIt took some time, before I could open the appeal on the grounds item received but not the item in the picture or description or my purchase.
Which I had contacted the seller and had explained, a few times that this is not what I ordered.
springyzone
·3 years agoOkay, it is sounding as if you opened 2 disputes, separated in time.
First was an item not received.
Had the item's estimated date of delivery already passed?
If you open an ebay dispute too early, before that date has passed, then I presume ebay would give it more time.
Was there a tracking number to show you where the item was? If there is no tracking number, it is harder for a seller to win a case (once the estimated arrival date has passed).
Did you escalate the claim as soon as you could? (assuming the item was overdue)
As far as I know, it is possible to open an item not as described after an item not received claim on ebay, in the event that an item does eventually arrive but differs significantly from what you ordered.
Did you then upload photos of what you got & describe what was wrong (when making your ebay claim).
Did you follow through? You can't just make a claim and let it sit as it will eventually time out.
Did you make your claim within the allowable time frame? This would be within the month of the estimated arrival date, I think. Had your item been overdue by this amount of time, I assume you would have won your first claim, so I am thinking the item must have arrived soon after the ETA, when you had the first claim open.
You say it took some time to open the second dispute. I suspect you would still only have the 30 day window.
I don't know what it is you bought, not every category is covered by MBG but most of the usual things are.
If you genuinely get nowhere with ebay, try a paypal claim if you paid that way.
davewil1964
·3 years agoQED
sandypebbles
·3 years agoOk, so you incorrectly opened an item not received dispute,
which you DID get something, which eBay could see, hence ruled in the seller's favour.
Had you actually open the correct dispute (not as described) there would have been no issue.
eBay have no way of knowing you got the wrong thing, only that you DID get something when you claimed you had'nt.
That is why