How to claim warranty in ebay
Hi all,
I bought a Netatmo Welcom Camera from ebay as Brand New on the 27th April but after 3 months time My camera is not attaching to my Mobile app and not working. I raised this to Netatmo support and after multiple troubleshoot they advice me to contact the reseller as they don't sell directly to Australia. Since then I tried to contact seller and ebay but not getting any help and ebay responded they will send an email to seller but still no reply. And could see after 30/90 days no support from ebay while the warranty period is more than 1 year. In that case what should I do?
5 comments
syd082010
·3 years agoI bought a Philips PerfectCare PowerLife GC3920 through ebay and Best Buy On Line Pty Ltd Heidelberg West Vic 3081 does the 24 month warranty apply to this item
padi*0409
·3 years agoYes, IF the seller is an Authorised Australian seller/reseller of the product, otherwise no.
daydreams_12
·3 years agoSorry padi I missed your answer didn't mean to repeat what you siad
padi*0409
·3 years agoNo worries Daydreams, lately it appears that messages are a bit delayed in showing up on the boards.
daydreams_12
·3 years agoBefore you purchase anything/anywhere on line it is essential you check out all details.
A promise on a computer screen means nothing.
Did you check seller feedback prior to purchase? Were they an authorised seller/reseller? If no then forget it.