How to modify quantity in submitted 'return' request. | Buying

roseann6351 · 2024-06-24T02:15:45.888000Z

I purchased 2 x monitors but 1 was damaged in transit so I need to return 1 of the monitors. I submitted a 'return' request but I forgot to change the quantity from 2 to 1. When I've gone back into the request, it doesn't allow me to alter the quantity amount. The only option given is to 'cancel' the request, but it warns me that if I do cancel the 'return' request, I won't be able to open a new 'return' request. The seller has asked me to change the quantity to 1, but I can't see how to do that. Can you please advise how I can alter the quantity of items in my submitted 'return' request.

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How to modify quantity in submitted 'return' request. | Buying | eBay Australia