How to open 2nd dispute for an item whilst 1st disput is still ongoing | Buying

justintense316 · 2025-10-14T03:46:37.123000Z

Ok, bit of a weird question that makes me sound like a crazy coot but I don't think a seller has made me more infuriated then today. I needed to replace a niche product that died on me a few weeks ago. I saw 2 exact replacements available online. One on Amazon only available from AmazonUK so it had a 2 week shipping timeline for $45-AUD. The other on here for $72-AUD but it had literal 2-3 day shipping (the shipping info was highlighted in green). I chose the more expensive option on eBay because the suburb location was right next to me and I needed it before the next weekend (purchased Sunday night). After purchasing I messaged the seller and they said package is actually coming from their warehouse in South Australia (not the suburb location on the product listing), but I should have it by the weekend. Anyway this was all lies because the package arrived today from the eBay seller, IN... A... AMAZON... UK... BOX..... Needless to say I don't think I've ever been as **bleep** as I was when I realised what the seller did. I know it's a low ticket item and probably not worse the hassle but it's sellers like this which basically want to to give up eBay all together and I just might if the seller even gets to keep a single cent of this purchase. I opened a case for item not received yesterday but now the item is here I want to open another dispute to return this product and get a full refund. Problem is if I close the initial case for item not received, eBay states I won't be able to open another case. What's the best course of action here to get my money back outright from this seller, once the initial dispute for item not received is closed can I open up another ticket to return the item? Or is just a matter of letting my red mist subside and just be done with eBay once and for all and stick to Amazon?Thanks for any help.

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How to open 2nd dispute for an item whilst 1st disput is still ongoing | Buying | eBay Australia