All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions
eBay Australia logo
  • Home
  • eBay Announcements
  • Discussion Boards
      • eBay Announcements and Seller Releases
      • Community Feedback
      • Technical Issues
      • Buying
      • Selling
      • New to eBay
      • Ask a member
      • Clothing, Shoes & Accessories
      • Collectables & Art
      • Electronics
      • Sports, Books, Movies & Music
      • Vehicle Parts & Accessories
  • Answer Centre
    • Buying
    • Selling
    • Seller Tools
    • Payments
    • Shipping
    • Membership & Account
    • Search
    • Site Issues
  • Groups
      • Authenticated Handbags
      • Trading Cards
      • Authenticated Sneakers
      • Home & Garden
      • Community Spirit
      • Fun & Games
      • Cat Rules! - Everyday is Caturday -
      • United we Stand
      • the Circle
      • Daily selfies
  • eBay Help
    • Buying & SellingChevronRightIcon
    • BuyingChevronRightIcon
    I cannot contact any one for help, just going around in circles,

    I want some to read my messages from sellers x2 .responding very poorly to damaged product.  it is unresolved.

    ro_209423
    ro_209423
    26View listings
    Posted 9 months ago·Last reply 8 months ago
                                           
             
    5 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    sandypebbles

    sandypebbles

    ·9 months ago
    View listings

    You need to open an item not as described dispute

     

    No need to go around in circles, contact eBay or anyone or ask other members to read your messages

     

    And no need to mess around with unhelpful sellers

     

    You can also avoid many issues by not buying from dodgy sellers (ie check feedback before you buy)

                                           
    padi*0409

    padi*0409

    ·9 months ago
    View listings

    There's no need to talk to anyone, just use eBay's Money Back Guarantee.

     

    https://pages.ebay.com.au/ebay-money-back-guarantee/

                                           
    ro_209423

    ro_209423

    OP8 months ago
    View listings

    The money back Guarantee Is unresolved.  On 2 products i cannot get a strait answer. It has deliberately dragged on to go over time . x 6 months . very poor Guarantee,  Thank you for your reply.  

                                           
    sandypebbles

    sandypebbles

    ·8 months ago
    View listings

    You open the dispute within the time limit and you follow through with it within the time limit

     

    It will only be dragged out if you as a buyer allow it to be

     

    Six months is far too long, the MBG is good for 30 days past the latest estimated delivery date

     

    You have been given straight answers here

     

    eBay will not cover you past the 30 day time limit

     

    Not poor at all

     

    Fully protects the buyer *if* the buyer uses it

                                           
    lezned-toycollector

    lezned-toycollector

    ·8 months ago
    View listings

    No, it's not a poor guarantee at all... it's actually an extremely good protection for buyers. 

     

    Consider this... it was you who deliberately dragged out the process and voided the MBG.

     

    You, and only you, are in control of the choices you make. Choosing to do your own thing by not following correct procedure does NOT equate to a poor guarantee - but rather, it equates to a poor personal choice.

     

    No amount of blame shifting will change that fact. 

                                           
                                                                                     
    •                                                              
    •                                                              
    •