I purchased an item last night and noticed this morning that the address was incorrect.
I have asked the seller to change the address as the parcel has not been posted. She indicated she cannot do this as she has charge US only but my original address was in Australia where I live. I have tried to cancel the order to start again. But I need to contact the seller which I have done. Can you please advise? Anne
3 comments
countessalmirena
·3 years agoIs the item being sent via GSP? The seller is correct; she only sends domestically and the parcel is then repackaged and prepared for international despatch at the Pitney Bowes warehouse.
If the seller has already despatched the item, it’s too late for her to cancel. PB won’t be contactable for you to change the address. All you can do is see if you can redirect the parcel once it’s en route to Australia.
NOTE: the GSP is relatively costly but very very slow shipping.
sandypebbles
·3 years agoYou can't cancel the order only the seller can
The seller is 100% correct, they cannot change the address after the buyer has twice confirmed it as correct (as you do when buying) as per eBay policy (and this is no matter what the reason when the buyer gives the incorrect address, that is all the is relevant in eBay's eyes
Sellers must post to the address the buyer provides at the time of purchase
Where is the seller? (are they in the US?) Of course if she is, the price for her will be US dollars
You will just have to be patient for the seller to respond
And in the meantime, make sure you are giving the right address before confirming purchases
repentatleisure1952
·3 years agoOnly the seller can cancel the order.
You were afforded the opportunity to change your address at checkout.
You will need to message the seller again & hope they reply. The seller is able to cancel as problem with buyer's address.