In accordance with Australian business regulations, a confirmation step is required.
eBay's "buy it now" buttons no longer prompt for confirmation. They instantly finalize the purchase without any "Are you sure" or "confirm this order" step. Had either of these been in place, I would have chosen to decline a recent purchase. It appears that eBay has made alterations designed to encourage impulsive buying. In accordance with Australian business regulations, a confirmation step is required.
15 comments
sugar249
·2 years agoAlthough as far as I can see Ebay still does require confirmation. Could you advice for us who don't know Australian business regulation. Where this is a documented requirement, under who's regulation, and which section and dot point I can find , just to educate myself/.
paper-jack
·2 years agoUsing the ebay shopping cart is advisable for an unsure shopper - easy to remove items from the cart, or request invoice if committing to buy several items from same seller.
countessalmirena
·2 years agoMake sure you don’t have automatic login enabled for PayPal… I believe you need to log in on the PayPal website, select Security, and disable OneTouch. (Never click “yes” to the “stay logged in” suggestion in PayPal unless you want to EBABLE OneTouch.)
sugar249
·2 years agoNot sure why you would hit Buy it now, if you didnt want to Buy it now.
But as Gutter said, definitely still went to payment options, and confirm for my just yesterday.
gutterpunkz05
·2 years agoWrong. Just used the buy it now tab, then got a choice of payment options, and a CONFIRM PURCHASE tab.
No change.
cam-2793
·2 years agoI had a purchase on Friday or Saturday that missed a step , did not show payment options just went straight to the " we've sent an order confirmation email...." and it freaked me out! Thankfully by Sunday it was back to normal. Temporary glitch??
sandypebbles
·2 years agoWhat is your question for other members?
Why hit buy it now in the first place if you were not really going to buy?
Saying 'you would have chosen to decline a recent purchase' makes zero sense
You chose to hit buy it now
Sounds like some playing games was going on
kermit2023
·2 years agoI think that’s a bit unfair……
Just because one hits the buy-it-now button, doesn’t automatically make it a confirmed purchase!
No different to taking an article of clothing to the shop assistant counter then changing your mind.
It’s the automatic payment bit that I find disturbing….. because even that’s a two step process. First choose method of payment, then complete purchase via that payment method.
I have PayPal automatically linked to my eBay account. Even with my automatic sign in enabled, I still need to verify that I want to make the purchase.
Anyway, I hope the OP can come back to shed some light.
davewil1964
·2 years agoJust because one hits the buy-it-now button, doesn’t automatically make it a confirmed purchase!
Yes it does. That's what buy now means.
As mentioned, the cart is for dithering.
Conflating eBay with a B&M is, at best, a stretch.
kermit2023
·2 years agoNo….it….doesn’t.
buy it now actually means you DON’T have to go through the auction wait time and you have an opportunity to buy it now, and just because you hit that button, it’s still NOT a sale until you complete checkout with payment. You still have options to not go through with the sale!
Nice try though…. 😏
sugar249
·2 years agoAll of my items have buy it now, but none of them are auctions.
Nice try though...
kermit2023
·2 years agoStill doesn’t mean it’s a sale…. It’s only a sale when payment is made.
Pressing that button does not automatically commit you to the purchase. Still two more processes to go through first. Which brings us back to the OP issue which just shouldn’t have happened.
But hey…please carry on as you were 😏
*sons_n_daughters*
·2 years agoIf the seller has immediate payment required, then the sale isn't complete until payment is made. If it's a regular buy it now, then when you hit the buy now button, you have committed to buy the item. A regular buy it now means the buyer can buy multiple items and then get combined postage on payment, if the seller offers that.
It's not an issue for my buyers, because ebay has kindly forced me into immediate payment, even though I haven't ticked the box. A real pain for my buyers, because they have to pay for each item separately, and I then need to issue a refund of excess postage.
sandypebbles
·2 years agoHitting buy it now 100% means committing to buy
The only unfair thing here is the OP thinking it's fine to mess sellers around
Especially if it is indeed a case of what they have chosen as their settings rather than an eBay glitch
springyzone
·2 years agoYes, I hope the auto payment was a glitch.
Buy it now does imply the person wants to buy it but any time I have used that tab, I have had to do another click to confirm purchase. That's the way it should be because I have been on plenty of other sites where there is a buy it now button which I often push simply to get a look at the actual postage costs & options. Then I can go ahead or not as I please. On none of them has it led to an automatic sale.
So whether we like it or not, a lot of customers are used to that sort of process, where clicking on buy it now is not the final step. Having people click a confirmation is not a bad idea anyway, it should be in there. Less chance for errors then.