Incorrect item received on No Returns item
I bought a Vornado 660 based on the description but the item received is a cheaper Anko product.
I tried initiating a return but no response from Seller after 5 days.
I soon realised the item had No Returns on the condition.
I tried logging complaint with E-bay but was told no violation breached.
Is this a common thing now on Ebay where you get scammed or sent fake products and Sellers just walk away with no consequences?
7 comments
abdptyltd
·5 months agoIs this a common thing now on Ebay where you get scammed or sent fake products and Sellers just walk away with no consequences?
Yep Sure is eBay Sucks when it comes to Buyers
They ignore Counterfeit Item Sellers & sellers in CHINA stating they are in Australia When They Know they are in China
That's why we have 3 - 4 weeks Delivery on items
eBay even FAILS to investigate issues brought up by buyers in regards to Warranty & Failures Favoring no commitment from them despite Australian LAW
When a Manufacturer States an ITEM is COUNTERFEIT they Run away instead of banning the seller & assisting in redemption
Lost a Grand in the last 6 Months from this & eBay do NOTHING
*casey*
·5 months agoI detest scam sellers as much as you do and I detest eBay's lack of action in many areas.
But looking at the sellers you've been using, they have appalling feedback.
You don't appear to be using eBay's Money Back Guarantee for eg. broken items.
All you have to do is open an 'item not as described' claim within 30 days of receiving an item.
The seller will then have to send you a return label with tracking within 3 business days.
If that doesn't happen you can ask eBay to step in and you'll receive a refund
https://pages.ebay.com.au/ebay-money-back-guarantee/
springyzone
·5 months agoThere are lots of problems with ebay but if you keep making the same mistakes over and over, you're going to end up with the same problems over and over. And going by the number of negs you've had to hand out, that is exactly what has been happening to you. So stop.
You need to learn the ropes so you can protect yourself as best you can when you use ebay (or any site).
Firstly, don't go clicking to buy anything (tie your fingers up if you must) till you've done a little bit of a check.
-read the ad all the way through, including item specifics, to see exactly what you're buying
-check out where the seller is located. Click on the seller ID and then the 'About' section. If the seller is in China, you're buying from China. no matter what the item location says. Maybe that seller has a warehouse here, maybe not, but you're buying from China.
-check out feedback percentage and go in and read the actual negs and neutrals. Also do a quick scan of the recent positives to see if they mention any problems.
If you're seeing a fairly regular or big volume seller with under 98% rating, have a little think about it. Even 99% for a big volume seller isn't brilliant.
-if you do buy and strike a problem, open a proper ebay claim for a faulty item or whatever and open it quickly, don't get distracted.
Basically, buy from Australian based sellers, no expensive stuff or electronics, with a reliable record and high feedback rating. If you find all that, you can untie your clicking finger but still keep an eye on things.
sandypebbles
·5 months agoSo why oh why do you constantly choose to support these sellers?
Just looked at a couple you left negs for, feedback in the toilet, warning after warning from other buyers not to buy from t hem and yet you did
Are you saying you opened and followed through with disputes and eBay found in the seller’s favour each time?
The one you said not in Australia clearly shows registered in Malaysia
You happily buy from dodgy as sellers over and over, why?
Just because eBay allow them to list does not mean you have to buy
You have the choice to care about who you buy from, you poor buying choices time after time are your own
A d there are NO warranties unless you buy from an authorised seller, registered in Australia, which you dont
ebay do not and never have provide nor vet any warranty
*casey*
·5 months ago"I tried initiating a return"
Have you actually started a return request ?
IF yes, what reason did you use ?
Do you have the option to ask eBay to step in ?
No doubt you purchased from the scammer who is now on 66.7% feedback.
(the negative feedback probably wasn't there when you purchased)
Without mentioning a dispute of any kind , be sure to add to the seller's negative feedback.
lezned-toycollector
·5 months agoUnfortunately, it seems to be fairly common for buyers to allow such behaviour - and it looks as though you have done the same. All you have to do is read the feedback comments and you'll see multitude who chose to disregard the protection afforded by the MBG.
After you open a return request, if your seller hasn't responded after 5 days (as you say), that's when you ask eBay to step in (although just 3 days is sufficient). The request will be closed in your favour, meaning you will receive a full refund, and in most cases you won't have to return the product.
If you didn't open a return request, then despite what you've posted, you didn't actually try to initiate anything. It looks as though you may have tried reporting the listing rather than requesting a return. This is definitely not the same thing, and it will most certainly never result in reaching a satisfactory outcome.
If this is the case, and you're still within the 30 day time frame, open a return request now... and stick to the correct procedure.
sandypebbles
·5 months agoNo returns means change of mind only
Had you opened an actual item not as described dispute, there would have been no issue
The fact you say the listing said 'no returns' shows you did not do this
There are no consequences for the seller if the buyer fails to follow the correct procedure