Incorrect total being shown on Australian Tax Invoices (on imported goods) | Buying

therealkelshy · 2024-01-15T10:12:22.498000Z

Hi All,Recently I've been purchasing some items from outside of Australia, for my business, and paying by credit card as per my usual process for eBay. Upon attempting to reconcile my bank statements it's become evident that the eBay "Tax Invoices" do not reflect the actual total amount charged to my card. Details from the bank: Details from the "Tax Invoice": The correct total amount is available on the "Order details" page, on the right-hand side under the heading "Payment info": Why can't this information be used to generate an accurate Tax Invoice document? The eBay CS team say that it's all hidden 'currency exchange fees' charged separate and totally independent of eBay. I call bull**bleep**, if that was the case, why is the actual total and an accurate conversion factor available to eBay to display as per above?

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Incorrect total being shown on Australian Tax Invoices (on imported goods) | Buying | eBay Australia