Item hasn't arrived, contacted seller and they have out of office till 13 January 2024 reply.
I purchased a set of chair covers and they haven't left the location and it was promised by today. 18 Sept 2023.
I contacted the seller and they have an out of office reply saying they are not available till 13 January 2024. How do I cancel the order.
14 comments
springyzone
·2 years agoIf the item isn't with you soon, just open an official ebay claim for item not received.
Follow the directions given to you by imastawka.
Follow it up till you get a refund. Do not close that claim unless the chair covers arrive in the meantime.
You do not need to contact the seller to do this, it is an independent claim via ebay and the seller then has to provide proof to ebay that your parcel was delivered, otherwise you will be given a refund.
I am finding this whole thing puzzling, nope, astounding, as I can't see anything on the ebay website to suggest they are away till 13 Jan 2024. The other puzzle for me is the name of the company, which I can't write here, but if you look in the 'about' section, they say they are Australia's premier homewares store. It is a well known name and yes, they do have their own website. We're not talking a little company, we're talking a major store, so no way would they be closed till 13 Jan. For a large company, I was staggered that they have only sold 8 things in the last year, hence one neg having such a major impact on their feedback store.
The site also says 24 hour dispatch guarantee. If they are going to say that about themselves in the 'about' section, they shouldn't go changing that in their actual ad and saying 'usually' 3 business days.
So in my opinion, they need to be kept to their expected delivery dates. If they haven't responded to a message or have not given you a tracking number by now, then they are doing a very poor job for a professional company & deserve to have a claim opened on 19th September.
I noticed those chair covers you ordered now say 'out of stock'. What is the bet that they didn't have the quantity you ordered.
Are you sure your message wasn't about the covers and it is the covers that are not available till 13 Jan? That's what I suspect has happened, especially as you don't seem to have any tracking numbers which I think you would have had otherwise.
In that case, they should have asked you if you would like a refund or to wait. Open that claim with ebay. Do not agree to wait, you wouldn't be covered by ebay guarantee, that only lasts 30 days.
imastawka
·2 years agoHow to report an item that hasn't arrived through My eBay
Getting help with an item that hasn't arrived | eBay
repentatleisure1952
·2 years agoLeaving negative feedback is not the way to resolve this.
Please, please read & use the eBay Money Guarantee clearly displayed on the listing.
sugar249
·2 years agoWow, they are a bit quick of the mark to leave that feedback, even their own comment says its not due till today, last I checked there are still 10 hours left of the day.
It's bad buyers like this that need to be weeded out,
sandypebbles
·2 years agoEspecially when today is based on eBay's best guess in a fantasy world
I'm waiting on two items coming from two different places that are due to arrive today
They're not here yet, I'm not about go leave the website/delivery company a neg review though
sugar249
·2 years agoDid you read the neutral they also left,, ''not sure if this was delivered or not. ''
domino-710
·2 years agoAnd - 88.9% FB - LOL
papermoon.lady
·2 years agoThe only negative is the OP's though.
OP - if you bought your items on the 12th, the listing mentions they will post within 3 business days. Today is just the 4th - totally off estimated delivery date maybe. Wait a bit longer.
sugar249
·2 years agoThey were 100% until OP left them the unjustified negative
domino-710
·2 years agoYes - I meant now.
A few will add to their list.
sugar249
·2 years agoif it has passed the EDD open an INR case. simples
sandypebbles
·2 years agoJust to add, did you send them a message via eBay messages or to an email address?
There is nothing on their page about them being away
sandypebbles
·2 years agoThe buyer cannot cancel
Where was the item coming from?
How was it 'promised' ?
Do you mean the estimated delivery date (a guess inserted by eBay) ?
Are you saying you checked the tracking and there are no updates since buying?
Best thing to do is open an item not received dispute