Item I purchased is not at my click and collect location | Buying

pecksterism · 2024-06-06T04:02:03.242000Z

I'm really puzzled by this and I'm stuck with what to do. On 31 May I purchased an item which came from China with an estimated delivery date of 20 June.I subsequently received messages from eBay saying that my item was ready to collect and I must collect it by 7 June.On 6 June (today) I go to collect it from Hey Felix Front Desk HUBBED, and it's not there.According to them, it arrived on 31 May but there is no record of it being collected.They have no idea what to do other than contacting the courier.But there is no courier. According to eBay order details, my package is ready to collect.If I click <Track Package> it tells me my order was sent on 30 May (timeline difference I assume) and that on 2024/06/05 12:28 Export Customs Declaration Completed CN.So it left China, by air on 5th June. As far as I can tell, I have to wait until after 20 June to lodge an order not received case.Is that all I can do? Help!

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Item I purchased is not at my click and collect location | Buying | eBay Australia